Location: All cities,NY, USA
** Visitor Services Shift Supervisor**
Membership & Visitor Experience Bronx, New York
The **Visitor Services Shift Supervisor** is a **part-time, benefits eligible position** responsible for assisting management with the execution of daily operations as it relates to Visitor Services, with attention to the ticketing support hotline. Works with the Ticketing and Customer Care Supervisor and management to ensure call center and all Visitor Services related daily operations are managed to exact standards. The shift supervisor will assist management with training and mentoring the department's Attendants, Tram drivers, and Team Leaders.
Additionally, this position supports, through actions and conduct, NYBGs Inclusion, Diversity, Equity and Accessibility initiatives and actively helps to build and maintain an inclusive organization culture throughout the institution.
***Specific Duties & Responsibilities:***
* Assist with supervising Hotline Attendants, tracking call volume, reviewing email correspondence, and answering calls as needed.
* Assist with overseeing the resolution of escalated phone calls, emails and sensitive customer service issues
* Assist in the supervision of the Garden's ticketing operations as needed.
* Assist management with all aspects of customer service related to the visitor experience.
* Assist with daily cash deposit reconciliation and reporting.
* Respond to radio calls, change requests, and serve as POS back-up as needed.
* Perform other duties as specified and needed by management.
***Schedule:*** Varies, weekends are required. ***Requirements:***
* Minimum of 1 year in a leadership role with relevant customer service and cash handling.
* Excellent written and verbal communication skills, with attention to detail; ability to work with the public, other employees, and vendors.
* Working knowledge of Microsoft Office Suite required.
* POS software experience required. Knowledge of Siriusware ticketing system a plus.
* Ability to work under pressure; maintain a level head and exercise good judgement.
* Must be flexible with working weekends, holidays, evenings and outdoors.
* Motor vehicle driver's license valid in New York State required.
* Ability to move 25 lbs.
***Please be advised, as a term and condition of accepting a job offer the candidate for employment must submit proof of full vaccination. Candidates for employment unable to submit proof of full vaccination at the time of the offer will not be considered for employment.***
***This policy is subject to the reasonable accommodation provisions of Title VII and the American for Disabilities Act (ADA) and other EEO consideration. If you believe that because of a disability or a sincerely held religious belief that you may be entitled to a reasonable accommodation or exemption to this policy please contact ...@nybg.org.***
***If you require an accommodation for any part of the application process, please notify the Human Resources department at ...@nybg.org.*** **EOE/M/F/Disabled/Veteran**
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