Location: Buffalo,NY, USA
**Transportation Administrator - Carrier Payments**
Buffalo, NY, USA Req #466 Thursday, January 13, 2022 ACVs mission is to build and enable the most trusted and efficient digital marketplaces for buying and selling used vehicles with transparency and comprehensive data that was previously unimaginable. We are powered by a combination of the worlds best people and the industrys best technology. At ACV, we are driven by an entrepreneurial spirit and rewarded with a work environment that enables each teammate to impact the company from day one. ACVs network of brands includes ACV Auctions, ACV Transportation, MAX Digital and ACV Capital within its Marketplace Products as well as True360 and Data Services. This role is responsible for verifying buyer transport orders and achieving the successful resolution of carrier/vendor payment inquiries in a timely manner.
**What will you do:** ? Responsible for ensuring timely payment to our carrier partners ? Verify receipt and accuracy of invoices and bills of lading (BOL) ? Assist carriers with payment inquiries ? Communicate the value of working with ACV and why they would want to partner with us. ? Convert carriers from check payments to ACH by communicating how much faster it is ? Verify all pertinent carrier information is accurately entered into Salesforce ? Set proper expectations with carriers regarding how fast we pay ? Collect and upload carrier documents to Netsuite and Salesforce ? Provide high-quality support to carriers via phone and email as needed ? Resolve challenging and complicated payment issues with effective problem solving skills ? Follow through to ensure timely, proper resolution and provide continuous communication to all parties involved.
**What you will need:** ? A minimum of 1 year of related experience in customer service, transportation,payments. ? A reliable self-starter attitude that can thrive in an entrepreneurial environment. ? The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer. ? Problem-solving capability. ? Able to navigate multiple departments. ? Comfort in talking to vendors on the phone. ? Team Player who willingly accepts change and continuous improvement. ? Excellent communication and organizational skills. ? A sense of urgency and self-motivation. ? Familiar with business technology (Microsoft Office Suite, Google), Salesforce a plus.
**What we will offer:** ? Competitive salary and benefits ? Upbeat Innovated Culture ? Flexible schedules
*At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.* **Other details**
* Job Family Operations
* Job Function Transportation
* Pay Type Hourly