Denny's Restaurant
Location: East Poultney,VT, USA
Date: 2024-05-03T08:02:07Z
Job Description:
Denny s, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee s Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-###-#### or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants. A To-Go Service Specialist at Denny s plays a special role for our guests. This position is often the first impression and last impression and influences the guests overall experience throughout their in-person visit or their carry out/delivery experience. The essential functions include, but are not limited to the following: Front of the House - Suggesting new menu items from our limited time offerings. - Cleaning, completing side work, and organizing supplies as needed. - Proactively assisting other team members without being asked. - Providing total guest satisfaction. - Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus. - Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day. - Keeps hostess area stocked and clean, e.g., to-go items and bakery products. - Handles incoming telephone calls immediately and takes to go orders as appropriate. - Maintains proper supply of clean menus. - Periodically supplies customers with initial beverage suggestions and provides beverage order and refills. - Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received. - Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately. - Busses and cleans guest tables in the dining room. - Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware. Back of the House - Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments. - Complete the sign off process on all To-Go receipts. - Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays. - Prepare drinks for the waitstaff to help improve Speed of Service and table turns.Isn t this covered in front of house line 10 - Cleaning, completing side work, and organizing supplies as needed. Repeat line 2 & 5 - Performing other work-related duties as assigned - Tasks will be determined by a dynamic Slide Deployment priority system based on the number of To Go Service Specialists on shift and the in moment needs of the business.
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