Technology Support Specialist
: Job Details :

** Technology Support Specialist**

**Job Category****:** Information Technology (IT) **Requisition Number****:** TECHN01948 Showing 1 location **Job Details**

**Description**

**Position Summary:**

The Technology Support Specialist provides tier two deskside technology customer support. This position assists with strategic projects and operational activities that impact the local office. The Technology Support Specialist works under general supervision and relies on limited experience to plan and accomplish goals.

**Essential Functions and Responsibilities:**

* Monitor the Information Technology (IT) service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal Agreements.

* Provide deskside technical support including troubleshooting hardware and software issues.

* Coordinate the day-to-day operational IT activities including new hire set up, audio and video conference presentations, office moves, and departures.

* Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices. May work with other members of IT to resolve.

* May physically assist in supporting infrastructure in one or more offices. (Ex. cabling, act as remote set of hands for others.)

* Is well-versed in firm and IT department technology policies and procedures and actively promotes their adherence. May make recommendations to add or change policies or procedures.

* Works and integrates well with others to deliver results and fosters a cooperative team environment.

* Participates in firm, regional and local projects as directed by performing individual specific tasks in support of the project.

**Job Specifications:**

* Associate's Degree in a related field such as Computer Science or equivalent technical knowledge.

* Under two (2) years of related work experience.

* Functional written and verbal communication skills.

* Ability to work under tight deadlines and prioritize responsibilities.

* Ability to work effectively in a fast-paced and changing environment.

* Ability to handle and maintain confidential information.

* Ability to work flexible and/or fluctuating work hours.

* Operates within defined guidelines and supervision.

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