Location: Ramsey,NJ, USA
The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the ISR will be responsible for managing expectations and our clients satisfaction. The ISR provides ongoing relationship management with clients that are under contract for a subset ofthe Konica Minolta portfolio of products and services to SMB organization types.
This role is the primary relationship liaison between Konica Minolta and their assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services). The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and their sales manager (direct report to) along with the market service delivery team to ensure each clients individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.
Responsibilities:Manage a group of contracted clients and assigned prospects to include the following activities:
Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.
Small business end to end sales responsibility. Demonstrate with the local market support teams the benefits of all Konica Minolta products, services and solutions to clients.
Develop and present proposals tailored to address each clients specific business needs.
Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.
Manage activities related to client retention, including communication with client
Consistently close sales and achieve monthly activity and revenue goals.
Revenue generation from the full service portfolio including extended services/offerings
Accurate account forecasting/pipeline development
Lead generation for our Managed Services and IT offerings, including IT Procurement
Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap
Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices
Coordinate with Market team and the AMs direct manager in order to leverage resources as needed
Assist with documentation related to all phases of the client
Identify and propose additional projects
Tracks all leads, activities and meetings through our CRM system
Qualifications:BA or BS degree or equivalent combination of relevant education and experience
College degree preferred
0 2 years Sales experience preferred
High level of energy and commitment to sales goals in a dynamic environment
Tenacity and desire to grow your career and achieve success within KMBS
Ability to multi-task and manage multiple priorities
Must be able to learn new concepts, applications and technologies quickly
Ability to deal with changing priorities to complete tasks in a short period of time
Exceptional organizational and time management skills
Strong business development, negotiation, and influencing skills
Excellent written and verbal skills
Ability to effectively communicate and explain complex technical information to non-technical people
Solid commitment to sales and customer service with good initiative and follow-through
About Us:About Konica Minolta
Konica Minoltas journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRNs MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 Americas Best-in-State employers list. The company received Keypoint Intelligences BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement:Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.