Location: Albany,NY, USA
**Technical Support Specialist (M/F)**
* Permanent contract
* Starting date: November 20, 2021
* Barcelona
**The job**
**Technical Support Specialist (M/F)**
* Permanent contract
* Starting date: November 20, 2021
* Barcelona
**Job description**
**ABOUT THE TEAM :**
The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.
The team is the first point of contact for customers technical requests.
**YOUR MISSION :**
* While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases
* As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.
* Create / Take ownership of cases in Salesforce proactively
* Investigate & solve customers issues in the shortest possible delay
* Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products
* Manage clients complaints concerning the issues with our suite of tools
* Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem
**Schedule: 40h/week (5days x8hours)**
Shift 1: Saturday, Sunday, Monday, Tuesday, Wednesday. From 8h to 17h (1h lunch)
Shift 2: Wednesday, Thursday, Friday, Saturday, Sunday. From 11h to 20h (1h lunch)
**Preferred experience**
* Customer Service experience is required
* Knowledge in hotels, tourism or online distribution is a real bonus
* You have computer skills, you like it and your entourage see you as a geek
* Being lflexible and proactive and can work independently
* Problem-solving and Teamwork
* Knowledge of D-EDGE solutions is a plus.
* Outstanding communication and phoning skills
**WHAT WE OFFER :**
* Attractive salary according to your profile
* Meal Allowance
* Accor Employee Card : Discount on hotel bookings
* Individual access to the Udemy e-learning platform (more than 100,000 online courses)