Location: Florham Park,NJ, USA
**Technical Support Specialist II - Fire Safety**
* Florham Park, United States of America
* Research & Development
* 265535
Smart Infrastructure
** Job Description**
**Smart Buildings**
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**Our Culture:**
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
**Job Description:**
Siemens Smart Infrastructure is looking for a technical Support Specialist for their Florham Park, NJ facility. Individual fields incoming technical support requests, is responsible for providing complex technical support on fire alarm safety systems, and escalating unresolved issues to ensure timely problem resolution. Candidate must possess excellent communication, customer service and problem solving skills, while exhibiting characteristics and behaviors which support Smart Infrastructure Mission, Vision and Values.
Regular working hours are from 8:00am-4:30pm EST, Monday - Friday with rotating shift from 9:30am- 6:00pm. Participate on a rotating week of on-call for after hours (6pm 8am EST) and weekends/holidays. Travel (10%) to assist with on-site support of customer equipment as required.
**Responsibilities:**
* Provide technical support to Siemens fire alarm customers via telephone, email, and on-site as required.
* Effectively assist Field Service Engineers and Technicians, serving as the product expert and counseling first level personnel on problem identification, troubleshooting and resolution.
* Logs incoming support requests issue description as explained by the customer and the suggested resolution details into the company call tracking system in a timely and professional manner.
* Consults and if needed escalates the support request to Application/Field Support Engineers for higher level support.
* Achieves customer satisfaction through timely follow-up and appropriate troubleshooting.
* Provides evaluation and appropriate feedback on service manual revisions, technical bulletins, modifications, and review of new products and procedures to ensure quality field service.
* Basic skills in Outlook, Excel, Word and other critical job related applications.
* Maintains a high level of technical expertise on products supported via online and instructed lead training courses.
* Exhibits professionalism.
* Embraces diversity and respects differences of opinions.
* **This position supports a Siemens customer who requires all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons**
**Required Knowledge/Skills and Experience:**
* Possesses familiarity with basic operational aspects of low voltage security and fire systems.
* Must have an electronics background and some field service experience.
* Must have experience in testing, repairing and maintaining low voltage equipment.
* Familiarity with computers and basic test equipment needed.
**Education:**
* Associates Degree or 1-2 years of vocational technical training preferred. HS diploma or equivalent required. Specialized skill training/certification may be required.
* Bachelor Degree in Engineering not required, but would be a plus.
* Individual must possess a valid Driver's license in good standing
Individual must be at least 21 years of age in order to participate in the
required Siemens vehicle plan.
* Competitive salary based on qualifications
* Health, dental, and vision plans with options
* Matching 401(k)
* Competitive paid time off plan, holidays, and floating holidays
* Paid parental leave
* Company cell phone and laptop
* Extensive product training and professional career development
* Education and tuition reimbursement programs available
* Overtime, on-call pay, and company uniform and vehicle for eligible positions
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, .
**Pay Transparency Non-Discrimination Provision**
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click .
**Organization:** Smart Infrastructure
**Company:** Siemens Industry, Inc.
**Experience Level:** Early Professional
**Job Type:** Full-time
**Equal Employment Opportunity Statement**
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**EEO is the Law**
Applicants and employees are protected under Federal law from discrimination. To learn more, .
**Pay Transparency Non-Discrimination Provision**
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click .
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