What are we looking for in our Technical Support Engineer - Voice Recording and Trader Platforms ?
12 Month assignmentClient: FinancialPay-range: $40-$55/hr on W2 (Depending on experience)Hybrid role
Purpose & Scope of role
- Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of the Trading Voice and Voice Recording infrastructure.
- Scope: Regional support of North and South America countries based out of the New York office.
Responsibilities:
- Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.
- Management and monitoring of the Trading Voice and Voice Recording infrastructure.
- Perform ready for business checks.
- Troubleshooting any Trading Voice and Voice recording related issues.
- Collect metrics and traces for Third Line escalation.
- Create reports for Trading Voice Recording Operations and Senior Management teams.
- Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.
- Adhere to Internal Controls and procedures.
- Ensure deadlines and SLA are met.
- Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.
- Be part of the change process around production activities.
- Liaise with external partners and vendors for support and change management.
- Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.
- Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.
Skills Required:
- Bachelor s degree in computer science, information technology or a relevant experience.
- 3+ Years experience in a 1/2 Line IT Support Role.
- Knowledge of Voice Recording systems (NICE NTR, NICE Fusion, VERINT VFC VERBA). Desirable but not required - product inductions and training will be provided.
- Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges) Desirable but not required - product inductions and training will be provided.
- SIP protocol and VoIP Telephony expertise.
- Microsoft Windows server and productivity tools.
- Experience with database technologies (MySQL, MS SQL), administration and query search operations.
- Understanding of CISCO telephony, MS Teams, Skype for Business applications.
- Understanding of Private wires and Hoot Networks.
- Knowledge of Microsoft Azure Cloud Environment
- System infrastructure monitoring tools.
- Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables)
Essential Skills:
- Detailed-oriented and organized.
- Ability to work independently and as a part of a cross-functional global team.
- Professional experience, documenting, planning, and managing platforms through their life cycle.
- Strong problem-solving skills.
- Desire to learn and adapt to new technology skillsets.
- Strong customer-service and interpersonal skills.
- Knowledge of standard methodologies of Service Delivery (ITIL, ITSM).
- Experience of working in a financial institution in technology or IT departments.
RussellTobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.#CB#LI-GB1
Rate/Salary: $40-$55/hr on W2 (Depending on experience)