Location: New York,NY, USA
**Team Support Specialist / Bilingual Spanish**
at FreedomCare New York, NY or Lake Success, NY Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. Were the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
* Here For You (An attitude of service, empathy, and availability)
* Own It (Drive and ownership)
* Do the Right Thing (High integrity)
* Be Positive (Great attitude and a can-do positive approach to challenges)
Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialist for our Care team.
**Department & Position Overview:**
Working closely with direct team, clients, caregivers and departments across the business, your goal will be to provide support to Care Coordinators and Team Lead on your direct team and a seamless Customer Service experience to clients you interact with. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.
**Everyday You Will:**
* Work closely with the Team Lead to tackle daily duties/responsibilities
* Adhere to a revolving changes within the department
* Set up medicals appointments for caregivers
* Complete verification of employment forms for caregivers
* Act as a backup to Team Lead
**Ideal Candidate Will Possess:**
* Must have poise and patience when dealing with customers
* 2 years previous experience in a similar position preferred
* Motivation to meet and/or exceed case management targets or metrics
* Excellent written, and verbal skills
* Proficient computer, phone knowledge
* Must be Bilingual Spanish (fluency in reading, writing and speaking)
* Experience with data input, case review and building rapport and confidence with clients
* Adept at multitasking, excellent communication (written and verbal) and organization skills
* Ability to problem solve, handle payroll questions and conduct compliance reviews
* Ability to adapt to change
**Nice-to-Haves:**
* Previous medical field experience and/or case management, a plus
This role is based out of one or both of our two main offices: Lake Success, NY or New York, NY. For now, we are entirely remote until it is completely safe for our employees to be back in the office.
We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!
*At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.*
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