Systems Specialist/Administrator
: Job Details :

Job Posting SummaryWith a dotted line of responsibility to the Office of Information Technology and the Office of the Registrar, and overall supervision from the Director of Marketing for Workforce Credentialing and Community Impact, the Systems Specialist/Administrator's primary responsibilities will be to ensure the timely processing of operations to support the Division of Workforce Credentialing and Community Impact across a broad array of technology and information systems. Primary responsibility will be supporting enrollment, registration, and other systems services for students enrolled at Mercy coming from non-traditional programs and pathways, in a professional, efficient and compliant manner.Essential Job Functions & Responsibilities:A. Administrative/Technical/Service* Serve as the main liaison between the IT Office and the Division of Workforce Credentialing and Community Impact for all matters pertaining to systems integration between WCCI operations and University-wide IT systems.* Support the development and implementation of enrollment and registration practices for new consortium-based programs.* Assist students, administrative staff, academic unit heads and other constituents troubleshoot student enrollment, registration, billing, and scheduling issues.* Functional operator of CRM (Technologies Slate), performing daily activities related to regular maintenance and administration.* Sets up, tests, and prepares emails for delivery within the CRM.* Works with different areas and with third-party vendors to acquire and import data to the CRM; provides exported data as needed.* Configure and customize Slate to meet the specific needs and workflows of different departments and users, including forms, reports, workflows, and portals* Troubleshoot and resolve issues relating to records, integration, and general system issues* Support development and administration of enrollment and registration processes related to articulation agreements for converting non-credit programs to credit bearing courses.* Primary maintenance of CERTIFi website in Drupal environment, managing content deployment and ongoing upkeep of site* Manage tracking for digital media* Coordinate systems alignment, including but not limited to Slate, Banner, DestinyOne, Blackboard, and data provided by Third-party program partners.* Perform other duties and projects as assigned.B. Organizational/Managerial* Establishing Direction and Focus* Attend all departmental staff meetings and training sessions.* Support the Division of Workforce Credentialing and Community Impact as he/she serves as liaison with the Registrar's Office, Office of Enrollment Services, Office of Admissions, the School Deans, the Academic Department Chairs, and the Career Services Office* Attention to Communications* Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.* Service Orientation:* Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required.* Demonstrating Initiative and Dependability:* Strong project coordination skills with the ability to implement concurrent projects of various complexity with tight timelines.* Ability to multi-task, prioritize daily assignments and adjust to changing workloads.C. Policies and Procedures Compliance* Ensure integrity and accuracy of academic records.* Keep abreast of ever changing federal, state and institutional regulations; ensure institutional policies and procedures are updated on a regular and consistent basis; ensure supporting staff are trained as regulations are updated.QualificationsRequired Skills & Experience:* Demonstrated leadership, interpersonal, written and oral communication, problem-solving, organizational, and presentation skills.* Service Orientation* Demonstrated evidence of detail-orientation, customer service orientation, ability to work independently, ability to manage great levels of responsibility required.* Demonstrating Initiative and Dependability:* Strong project coordination skills with the ability to implement concurrent projects of various complexity with tight timelines.* Ability to multi-task, prioritize daily assignments and adjust to changing workloads.* Minimum of three to five years data entry and analysis experience, preferred experience with higher education registration and other higher ed systems.* Must be proficient in MS Office (or other collaboration software), preferred experience with specialized software, including Banner (or other Student Information System), Slate, Blackboard, and Argos.* Strong spreadsheet and data analytics skills including advanced skills in Microsoft Excel and/or SPSS, preferred relational databases such as MS Access and/or SQL, and related tools such as Tableau and PowerBI.* Knowledge of FERPA, federal/state regulations and compliance issues preferredEducation Requirements:* Bachelor's degree from an accredited four-year college required; Master's degree preferred.Physical/Other Requirements:* Must be able to push, pull, move or lift up to 50 lbs.* Must be able to meet all general health requirements for the position as per university policiesCompensation offered will be commensurate with the educational background and work experience of the individual.Mercy University promotes a community campus environment. As a result, employment is limited to the following states: New York, New Jersey, Connecticut, and Pennsylvania. Applicants outside of those states or the USA will be required to relocate. Relocation assistance may be provided for eligible moves.About MercyMercy University is a dynamic, diverse New York City area university whose students are on a personal mission to get the most out of life by getting the most out of their education. Our institution is an independent, coeducational university that offers more than 100 undergraduate and graduate degree and certificate programs within six schools: Business, Education, Health and Natural Sciences, Nursing, Liberal Arts and Social and Behavioral Sciences. Mercy's efforts in these programs have been recognized over the last several years. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been honored by being ranked nationally among the top Colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU).Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology and Business. Additionally, to support our diverse student body, Mercy University has pursued and been awarded a number of federal grants which enable us to better develop and deliver services to our students. Mercy University is proud to be recognized as an institution which helps under-served students to achieve their educational aspirations. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020 and 2022. The vibrancy of the University culture is sustained by a diverse student body from around the region. Serving 8,500 full-time and part-time undergraduate and graduate students, the University offers campuses in Dobbs Ferry, Bronx, Manhattan as well as online offerings.At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.Our Mission:Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.EEO StatementMercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the company. The University is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.Campus SafetyMercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.Health Insurance:UntitedHealthcare OxfordIn-network and out-of-network plan optionsEmblemHealth HIP Prime HMO (Union Staff)Dental Insurance:UnitedHealthcare OxfordIn-network and out-of-network plan optionsVision Insurance:UntitedHealthcare OxfordPaid Time Off:Mercy University provides generous leave benefits to its employees.Disabilities & Workers Compensation Insurance:Coverage in accordance with New York State regulationsLife Insurance:Long-Term Disability: The HartfordShort-Term Disability: The HartfordFlexible Spending Account (FSA):AmeriflexRetirement Benefits:TIAAThe Mercy University Retirement Plan is comprised of two components:Deferred Compensation PlanAll eligible employees may contribute to the Deferred Compensation Plan on a pre-tax basis upon joining the University.Defined Contribution PlanEligible employees are enrolled in the Defined Contribution Plan after two (2) years of full-time employment at Mercy University and receive a semi-monthly contribution from the College, based on age and salary. If an employee is under age 36, they will receive a contribution of 3.3% of their annual salary each pay period. If an employee is age 36 or older, they will receive a contribution of 9% of their annual salary each pay period.If employed full-time for two (2) or more consecutive years by another institution(s) of higher education (college or university), without an intervening break in service within the last twelve (12) months prior to employment before joining Mercy, please submit a waiting period waiver form to Office of Human Resources. The Defined Contribution will begin as of the first day of the month following receipt of the completed waiver form.Remote Work:Mercy University recognizes the important role that workplace flexibility can play in an employee's ability to manage work-life balance.Learn more about our remote work policy here.Tuition Remission: Staff & FacultyMercy University provides a competitive education to students and extends that formal education opportunity to employees, and their spouses/domestic partners, and dependents at a reduced tuition rate through this Tuition Remission Benefits Policy for Mercy Employees.Learn more about our tuition remission here.Tuition Exchange:We are a member of the Tuition Exchange Program. Employees are eligible to apply for the Tuition Exchange Program after completing two (2) consecutive years of full-time employment.Employee Assistance Program:CompsychVoluntary Benefits:Allstate Identity ProtectionLegalEaseLiberty Mutual Auto & HomeownersNationwide Pet InsurancePlumBenefitsScriptSaveWorking AdvantageNote: The above describes a brief summary of benefits and is subject to change.Agency Mercy UniversityAddress 555 BroadwayDobbs Ferry, New York, 10522Phone 914-###-####Website