Job DetailsLevelExperiencedJob LocationRochester New York - Pittsford, NYPosition TypeFull TimeTravel PercentageNegligibleNetwork AdministratorWe are seeking a qualified and experienced Network Administrator to support the network infrastructure at Northland. Their primary role is to ensure that the network operates efficiently, securely, and reliably to support the organization's business operations.What type of candidate Northland is looking for?We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are some of our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.What you will love about this job.You will be working for an amazing company in a challenging environment that employs the most exceptional type of people. Key Responsibilities:Design and Implementation:
- Help design and deploy an IT infrastructure that aligns with the company's corporate and customer needs.
- Deploy, onboard, and support Managed Services customers.
Maintenance and Monitoring:
- Proactively monitoring the network and infrastructure for any potential issues.
- Perform routine maintenance tasks, updates, and patching to ensure the network and infrastructure remains secure and efficient.
- Proactively monitor network and infrastructure health, check backups daily, run vulnerability scans at regular intervals and perform remediation.
- Help ensure proper role-based access and regularly audit admin access to infrastructure.
Troubleshooting and Support:
- Ensure a high level of network/infrastructure uptime and availability.
- Act as an escalation point for network or infrastructure related issues.
- Develop, implement, and document network/infrastructure troubleshooting procedures.
- Participate in on call rotation and provide 24/7 support for GSOC and managed services customers.
- Help ensure ticket response/resolution times meet SLAs.
- Provide helpdesk support to employees at the Rochester office when needed.
Documentation and Reporting:
- Create and maintain up-to-date documentation of the network and IT service topology, configurations, and procedures.
- Provide detailed project plans for high impact changes and follow change management procedures as needed.
Planning and Strategy:
- Evaluating emerging technologies and making recommendations for future network/infrastructure upgrades.
- Ensuring that network and server infrastructure aligns with the overall IT and business strategy.
- Participate in disaster recovery exercises and business continuity planning.
Other duties as assigned.Required Qualifications:
- Expert at managing an enterprise Microsoft infrastructure including Active Directory, Windows Server, o365 Suite, Azure AD, Exchange online, SharePoint, Teams.
- Strong understanding of network technologies, design, protocols, and security.
- Experience with network device management of firewalls, switches, and WAPs including security policies, troubleshooting, VLAN and port configuration, routing, and switching. Meraki preferred.
- Experience deploying and managing enterprise systems in AWS/Azure.
- Experience deploying, integrating, and managing and SSO/MFA solutions such as ADFS, Azure AD, Okta, Duo.
- Experience deploying and managing UEM (Unified Endpoint Management) systems such as Intune in a cross-platform environment (Windows, MacOS, iOS, Android).
- Knowledge of server hardware platforms (Dell preferred) & virtualization architecture (VMware vSphere or equivalent).
- Demonstrated experience with scripting and automation.
- Experience configuring and managing Jira and/or Zendesk.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
- Ability to diagnose and rectify network issues efficiently.
- Ability to manage multiple projects, prioritize, and meet deadlines.
- Experience with SAN and fibre channel storage a plus.
- Experience with ISO 27001 ISMS policies, procedures, and audits a plus.
Education & Experience:5+ years of experience in network administration.Bachelor's degree in Computer Science or Software Engineer or related field. Cisco Certified Network Associate (CCNA).