Geek+ is an advanced robotics and AI Technologies Company specialized in Ai powered logistic solutions. With offices around the world, GeekPlus was founded in 2015 in Beijing China and has quickly risen to become the largest independent logistics robotics company in the world. The North Americanheadquarters in Carlsbad, California will continue to power our growth in Canada, United States and Mexico. To meet the demand for its solutions we are looking to add a talented and driven Support Engineer to our Carlsbad team. Life at GeekPlus Plain and simple, we're a team of geeks who love technology and teamwork. We work together to meet any customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology, is seeing it happen at scale! We are biased to action, getting it done and thinking differently about how we apply technology. We support each other and we're empowered to win. Our strength comes from our different backgrounds and perspectives. The Job As a System Engineer at GeekPlus, you'll be the primary point of contact with our partners and clients who range from Startups to Fortune 500 players. You'll interact regularly to maintain a strong communication with the clients and understand well their needs. You'll diagnose, troubleshoot and resolve issues by understanding the issues customers are facing in a detailed fashion so that they understand the nub of the problems. If you're excited about robots and rolling out a complex system, we want you to talk to us! Responsibilities:
- Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions.
- Implement system solution for clients on Linux server and manage database with SQL commands.
- Conduct API testing and functional testing sessions with clients to integrate Geekplus system with Client's system.
- Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team.
- Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade.
- Develop and provide training and SOPs for system operation, fault recovery, and exception handling.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs.
- Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed.
- Close the system implementation upon the closing check list
Requirements:
- Bachelor's Degree in Management Information System, Industrial Engineering, Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline.
- At least one-year experience of software/hardware/network product support industry is preferred.
- Database experience with SQL and Linux is highly preferred.
- WMS/WES/MES/WCS working experience is a plus.
- Good command of spoken and written English,
- Chinese is highly preferred.
- Online collaboration tools proficiency is required.
- MS office suite proficiency is required.
- Ability to facilitate and drive cross-department collaboration and communication
- Willing and able to travel domestically in the Americas as required to support client projects (50%)
- Willing to learn and have attention to details
GeekPlus is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation