Location: New York,NY, USA
**Sportsbook Cashier**
at FanDuel Nichols, NY **ABOUT FANDUEL GROUP**
FanDuel Group is a world-class team of brands and products all built with one goal in mind to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.
FanDuel Group is based in New York, with offices in California, New Jersey, Atlanta, Florida, Oregon and Scotland. Our brands include:
* **FanDuel** A game-changing real-money fantasy sports app
* **FanDuel Sportsbook** Americas #1 sports betting app
* **TVG** The best-in-class horse racing TV/media network and betting platform
* **FanDuel Racing** A horse racing app built for the average sports fan
* **FanDuel Casino & Betfair Casino** Fan-favorite online casino apps
* **FOXBet** A world-class betting platform and affiliate of FanDuel Group
* **PokerStars** The premier online poker product and affiliate of FanDuel Group
**THE POSITION**
**Our roster has an opening with your name on it**
Responsible for an efficient and timely exchange of cash in the form of wagers from guests. This position is responsible for supporting the Sports Betting operation by selling tickets and ensuring the proper payouts are processed. **This role is posted on behalf of our partner, Tioga Downs.**
**THE GAME PLAN**
**Everyone on our team has a part to play**
* Provides excellent guest service to both internal and external guests.
* Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
* Provides prompt, courteous and accurate service to guests, utilizing the highest degree of skill in writing and handling wagering tickets.
* Maintains professional and courteous interactions with all guests.
* Ensures that all abbreviated and fast requests from the guest is attended to in the same fashion.
* Ensures that information is accurately entered into the machine and maintains control of the tickets until paid for by the guest.
* Utilizes top level guest service standards to provide exceptional service to guests.
* Be constantly aware of Monitored Customer tracking; notifying a Supervisor of any players with action requiring a tracking number.
* Properly accounts for all cash received.
* Ensures all voids are processed properly.
* Knows all terms and conditions pertaining to sports wagering.
* Must be fully aware of lines and odds in the Sportsbook.
* Remains alert to any peculiar betting patterns such as messenger betting and reports promptly to the Supervisor.
* Must observe confidentiality of privileged information obtained as a result of normal working procedures.
* Must be aware of all Title 31 procedures; making sure that Title 31 transactions are entered on the MTL log.
* Fills out appropriate tax forms (W2-G) when necessary.
* Proper documentation of all transactions in excess of $3000 on MTL.
* Remains focused on Sports Betting Cashier duties to ensure an efficient workflow.
* Answers guest questions courteously and informatively while using brief expressions of goodwill to deliver superior guest service.
* Closes up window while following due process at shifts end to record and account for all transactions and monies.
* Cleans up work area and helps maintain the facilities cleanliness.
* All other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**THE STATS**
**What we're looking for in our next teammate**
* High School Diploma or GED required.
* Customer Service experience required.
* Must be 21 years of age.
* Strong background and in-depth knowledge of the industry and wagering process a must.
* Ability to thrive in a fast-paced, team-oriented environment.
* Interpersonal and communication skills; ability to act professionally and confidently interact with all constituents.
* Demonstrates poise, tact, judgment and diplomacy.
* Ability to read, analyze, and interpret basic instructions furnished in written, oral or diagram form.
* Ability to respond to common inquires or complaints from guests.
* Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s.
**THE CONTRACT
We treat our team right**
Competitive compensation is just the beginning. As part of our team, you can expect:
* An exciting and fun environment committed to driving real growth
* Opportunities to build really cool products that fans love
* Mentorship and professional development resources to help you refine your game
* Flexible vacation allowance to let you refuel
* Hall of Fame benefit programs and platforms
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.
Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at FanDuel are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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