Location: New York,NY, USA
**Service Operations Team Leader - 2nd Shift**
***Hours - 3:00 pm - 11:30 pm***
***$1:00 Differential for 2nd Shift***
**Status:** Non-Exempt (hourly)
**Department:** Service Operations
**Position Summary**
The Service Operations Team Leader directs the workflow of a manufacturing team to ensure that assembly processes are completed timely and with the highest quality standards. The ideal candidate for this position will possess a thorough knowledge of manufacturing best practices along with strong leadership skills and the ability to communicate effectively to diverse audiences and stakeholders. The Service Operations Team Leader must be prepared to adapt to the changing needs of a fast-paced manufacturing environment while coaching his/her team to success. The Service Operations Team Leader position is expected to represent Plug Power with the highest standards of professionalism and integrity at all times.
**Core Duties and Responsibilities**
* Assign team tasks and lead daily production efforts to meet manufacturing deliverables; assist with assembly and manufacturing tasks when necessary to meet schedules
* Maintain up-to-date knowledge of Plug Power products and assembly protocol; provide ongoing training and communication to team members
* Establish goals for the team and work to continually improve production metrics related to quality and throughput
* Set a tone for work quality and accountability within the team; understand quality issues affecting final product testing and respond appropriately to improve quality metrics
* Cross-train team members in various assembly and manufacturing processes to increase job satisfaction and promote depth of talent
* Work with Manufacturing Engineering staff to develop and define assembly procedures and the associated training for those procedures; provide assembly procedural training to employees as needed
* Build and maintain strong cross-functional relationships with colleagues; work cross-functionally as needed to resolve issues and achieve mutual goals
* Lead 5S efforts and set the vision and example for all team members to follow
* Work with your supervisor and inventory technicians to control materials usage, maintain inventory accuracy and ensure schedule conformance
* Analyze data and prepare reports as needed in the course of work
* Adhere to safety standards at all times while enforcing safe work habits with all team members; this includes all OSHA regulations and facility safety guidelines
* Assist in performance management activities including preparation of performance evaluations, recognition efforts for strong performing team members, and assistance with disciplinary matters as necessary by partnering with supervisor and HR
* Perform other related duties as assigned
**QUALIFICATIONS**
**Education and Experience**
* High school diploma or equivalent; Associates degree preferred
* Manufacturing industry experience; preferably within a technology product manufacturing facility
* Previous supervisory experience highly preferred
* Proven ability to collaborate effectively within a team atmosphere
* Superior interpersonal skills and communication abilities
* Strong organizational skills and attention to detail
* Demonstrated proficiency with project management and team leadership
* Role model for high standards of professionalism
* Results-oriented and driven work style
* Excellent task-oriented follow-through
*Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.*
locationWatervliet, NYlocationWatervliet, NY