Location: All cities,NY, USA
**Smartphone Tech Repair Store Manager**
Retail Management Southampton, Southampton Minimum Experience **Manager/Supervisor** Compensation **25,000 - 31,400 OTE** SMARTPHONE Tech Store Manager *-* 25,000 - 31,400 OTE
* At iSmash our mission is to keep customers connected tothe devices they love in order to create a world without #techstress *
We love helping people stay connected. This can mean anything from replacing their front facing camera so they can carry on taking 100 selfies a day, replacing the battery on their phone so they dont have to face the commute home without any music or replacing the broken screen ruining the memories in their photos app or distracting them from their favourite Netflix show.
We know how important a mobile device is to people and making sure we can repair their technology to the highest standard, quickly and with a friendly smile is how we roll.
If youre like us, you love connecting with people, helping them to feel at ease when they need it the most and recommending solutions to help them repair their device, protect it in the future and find the right accessories to help fit into their lifestyle then a career with iSmash might be the one for you
*(Rewards and benefits that we currently offer and some we are putting in place for 2022)*
* Competitive basic salary
* The chance to work for an Award Winning Tech Repair Company
* Fantastic career development opportunities which can see you move to Dual Site and then Multi site Manager and increase you earning potential to more than 40,000 (OTE)
* Individual Top Gun incentive which can pay out up to 2400 per year
* Commission Scheme 0 - 6000 per year
* Annual reviews and development plans
* Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next
* 23 days holiday plus 8 Bank Holidays
* 1 extra day holiday for every year you spend with us
* Ongoing Training and development (Technical and Managerial)
* Quarterly Social team building events
* Annual Awards party
*(These are the specific things you will be doing on a day-to-day basis)*
You must be brilliant at technical repairs and have outstanding people skills. Without our customers, we dont exist so when those customers need greeting or serving and no one else can help, we dont wait around, we get on and help them to reduce their tech stress.
As an iSmash Tech Store Manager you will lead, drive and train your team, serve customers, and be accountable for the performance of your service centre. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.
Specifically, this will mean you will be doing the following:
* First and foremost, you will be managing a team in conducting repairs on our customers devices. This will include things like replacing batteries, screens, internal flex replacements, replacing cameras
* You will not only fix their device to the incredibly high standards of iSmash, but you will also deliver the best service in the world them when they need it most.
* Manage our 4 Retail Goals to deliver Profitability by:
Developing our colleagues to be their most productive ever
Delighting our customers through the i Smash C ustomer E xperience
Ensuring commercial growth through increased basket size value
Controlling our erosion through greater stock protection
* Ensure that the repairs workspace remains in excellent working order, neat, clean and with all the right tools you need to conduct repairs.
* Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times.
* Lead the technical team throughout trading.
* Performance manage the team in sales and tech
*(These are things well look for in the recruitment process)*
* A minimum of 1 years experience repairing smartphones and tablets either through work directly or for friends and family, specifically it would be helpful to have experience already in repairing iPhones, Samsung phones, iPads, and MacBooks).
* A minimum of 1 years experience managing a team
* A passion and curiosity about technology and problem solving
* An engaging communication style, energetic and proactive with an excellent customer focus
* Positive, can-do attitude and friendly persona
* Experience of working in a fast-paced environment and working under your own initiative
*(What behaviours will you display to make you a success in the role)*
At iSmash we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer.
* Gaining our customers Trust which will be measured through NPS, Google review and customer complaints
* Reach as many customers as possible, dont give away too many discounts to beat revenue targets.
* We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes.
* Excellence is seen when we dont lose or waste much.
* Repairs is what we do and essentially, we see Quality in the repair as fundamental to that.
* Our People need to be there for our customers and productive for the business
If you have all this and more and would love to be a part of the iSmash family, please apply. We are looking forward to hearing from you.
Location Southampton, Southampton