Service Writer
: Job Details :

Service WriterPage Trucking Inc. in Weedsport NY has an immediate opening for a Service Writer. Job Purpose: The Service Writer proactively and reactively coordinates repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders.Responsibilities include -Review, modify and finalize repair orders accurately within 24 hours max of completion direct questions to Foreman and Supervisor where appropriate. -Invoice customers at time of closing order, confirm price table accuracy/customer billing information. -Check daily, process and schedules all offsite work relative to outside PMs, break downs and DVIR reported issues. Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs. -Compiles repair details in Transman for onsite units and road service trucks. -Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures. -Develops estimates and communicate immediately 10% variance. -Adept and proficient at Transman, TMW and all required Microsoft Suite tools used. -Adept and proficient with all shop related operating procedures, processes and workflows. -Responsible for rotating week and weekends on call coverage (company cell phone provided or reimbursement. -Answer incoming calls in a professional manner, return all customer calls prior to close of business each day. Follow up to completion on all inquiries. -Knowledgeable and supports Safety, ELD & CSA communications with Drivers. -Provide prompt, accurate, detailed and timely flow of all paperwork - Regular Attendance & Punctuality. -Provides Professional Interface with Customers representing Page at all times. - Communicates with Dispatch, Financial Services & other depts. as necessary - Ride along with company driver, gain an understanding of driver operations and work completed within their daily functionsEducation -High School Diploma, associates degree preferredExperience -5 years experience as a Service Writer -3 years experience specialized knowledge in the heavy-duty equipment field -Mechanical/ technical knowledgePhysical Requirements Required to stand for long periods of time; walk, sit, use hands, reach with hands and arms Must be able to read, write, talk and hear Lift heavy objects Repetitive tasks with few breaks Exposed to various extreme elements; noise, dust, dirt and debrisWage $20.00-$24.00 hourlyBenefits -Excellus BCBS -Company Sponsored HRA card (Health Reimbursement Account) -Excellus Dental -Excellus Visions -Pet Insurance/ Pet Discount -Colonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD ) -Group sponsored Life Insurance (1x annual salary) -EAP- Employee Assistance Program (paid by company) -Monthly Profit Share -401K Retirement Plan -401K Company Match -PTO (Paid Time off) -Paid Holidays -Wellness Program -AT&T DiscountTo apply visit www.pagetrucking.comFor more information about the position please watch