Service Desk Consultant Fitch Group is currently seeking a Service Desk Consulant based out of our New York office (contractor role). The Fitch Group Service Desk is a fast paced, diverse and exciting team that provides IT support to over 5,500 Fitch Group users globally.
What We Offer: - Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.
- High-achieving diversified team.
- Excellent exposure to the latest technology.
We'll Count on You To: - Provide high quality support by answering calls and tickets directed to the Global Service Desk
- Respond to and resolve requests withing the specified time frame as logged in the ticketing system
- Work with co-workers to increase knowledge across the Global Service Desk team
- Develop own technical knowledge to improve ability to resolve requests
- Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
- To have a strong eye for detail and an ability to follow procedures
What You Need to Have: - Experience supporting Microsoft products such as Windows 10 and Office 2019/365
- Experience with supporting laptops/MFD and video conferencing equipment
- At least 2 years experience in a fast paced Service Desk environment
- Excellent communication skills, both verbal and written
What Would Make You Stand Out: - Experience with Windows 11
- Experience Mac IOS
- Experience supporting VIP users
Pay rate $36-38/h This role is on-site in New York, 5 days per week. #LI-Group #LI-TECH