Senior Trials Analyst, Technology Delivery, Direct-to-Consumer
: Job Details :

**Senior Trials Analyst, Technology Delivery, Direct-to-Consumer**

66580BR

Digital Media

Direct-to-Consumer

Responsibilities

**Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here youll find more than a job. Youll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.**

****

**Asa company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.**

****

**Here you can fly to new heights!**

**Senior Trials Analyst, Technology Delivery**

Delivering a great customer experience is at the heart of our proposition, and ensuring we have a high quality, robust and performant product is critical to achieving this. The Senior Trials Analyst is responsible for ensuring trials activities and operational duties are completed before releasing new capabilities to our customers. This person will be responsible for following the strategy for direct-to-consumer trials, and ensuring this strategy is consistently executed, by across the organization as well as their own. Reporting to the Trials Manager of Technology Delivery, he/she will work closely with the trial teams across the Comcast and NBCU Groups, sharing knowledge, experience and tooling and ensuring a robust and efficient approach to trial testing and support.

* Responsible to follow technology strategy for D2C Trials, ensuring teams acknowledge its processes to assure trial phases and key activities are executed consistently.

* Coordinate and support iterative trial phases inclusive of internal teams, staff and beta customers across the organizations.

* Familiar with trialist surveys in terms of planning, creation and distribution per program roadmap.

* Management of the Trials mailbox reviewing requests or troubleshooting issues and ensuring trial feedback is routed to the right teams for actioning.

* Establishing a regular meeting cadence to review, triage and follow up on JIRA tickets concerning feedback/issues raised by our trialists.

* Serve as SME of our enterprise Trials portal of Centercode, performing key duties including but not limited to:

+ Onboarding/offboarding trialists

+ User accounts administration and automation

+ Trial app distribution across various platforms

+ System integrations and maintenance as needed

* Assist in D2C Trials process documentations, update periodically and ensure legal compliance.

* Support ad hoc client app testing for bug fixes/new features

* Work with management to implement process improvements to drive efficiency in support of the agile release train.

Qualifications/Requirements

Bachelors degree level or equivalent, background in technology or digital media is a plus.

Minimum 2 years experience working as business analyst or project coordinator, with at least 2 years in a technical support role.

Demonstrable experience with agile deployment, project management and defect management.

Experience conducting user acceptance testing, trial or beta programs within a leading-edge consumer focused organization, ideally within the media industry.

Proven experience of constructing internal and external communications to a high standard across various tools.

Hands-on experience with JIRA, Confluence and SharePoint tools.

Strong analytic & reporting skills, and a general understanding of data visualization tools like Tableau or Looker.

Competent user of all Microsoft Office applications.

Desired Characteristics

Strong self-starter, able to consistently deliver without requiring significant oversight and direction.

Strong collaborative skills able to engage with stakeholders at varying levels within the organization.

Previous experience working with remote or international delivery teams.

Level of comfort asking probing questions and providing timely responses to help both internal and external customers to troubleshoot issues

Sub-Business

DTC Technology

Career Level

Experienced

City

New York

State/Province

New York

Country

United States

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversals commitment and how we are making an

Notices

NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.

** Senior Trials Analyst, Technology Delivery, Direct-to-Consumer | NBC Universal, Inc.**