Location: New York,NY, USA
DescriptionAre you enthusiastic about cloud technology? Do you enjoy tackling architectural challenges for services operating at high volume, scale, and velocity? Does the prospect of enhancing AWS services for Amazon energize you? If so, join us in embarking on the largest cloud migration journey on the planet.In this role, you will have the opportunity to work across the entire company. You will work directly with partners and stakeholders, like Alexa, Amazon.com, Kindle, various AWS teams, etc. System Development engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, make feature enhancements, bug fixes, systems management, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical, programming/scripting and communication skills and includes a mix of on call and operational tasks and involves small to medium level software development work. Responsible to develop tools and automation to achieve human free operations. You will ensure current (and upcoming) AWS services meet the evolving needs of Amazon. This role offers excellent career opportunities across multiple domains.Key job responsibilitiesThe role involves addressing undefined business problems and/or systems architecture, operating with limited guidance to deliver solutions. You'll define and execute team technical strategies while making critical technical trade-offs at the team or service level. Your influence extends to shaping the business and technology direction of your team and partner teams, including managers and Technical/Product Managers.You'll lead team projects, actively mentor and develop team members, and contribute to team architecture. Your technology solutions will significantly enhance resilience, performance, and business value within the organization, empowering other builders and improving the customer experience while reducing costs for other teams.Your work will encompass both tactical and strategic elements, including performing Technical Promotion Assessments if eligible. You'll impact team goals, technical strategies, dependencies, resilience, and performance. By reducing complexity and identifying risks at various levels, you'll contribute to improving operational excellence and streamlining processes across teams. Additionally, you'll troubleshoot complex problems, decompose difficult challenges into manageable projects, and define and apply engineering, testing, and operational excellence standards for your team.A day in the lifeA typical day for a Sr SysDE entails collaborating with the operations team to assist engineers and offer technical guidance. Following this, you'll engage with customers to grasp their challenges, translating them into actionable requests for internal service teams or coordinating with AWS support for issue resolution or onboarding. Additionally, you'll maintain a dedicated channel with AWS-Plus teams to escalate, prioritize, and brainstorm solutions for customer issues. Participating in on-call rotations, you'll swiftly address incidents and enhance visibility through operational excellence calls. Furthermore, you'll design and create tools to aid on-call engineers in swiftly identifying and resolving issues, optimizing efficiency.About the teamThis particular role falls within the Observability team, a fundamental component of Cloud Connections Foundations. Our goal is to streamline networking complexities for customers. This team specializes in providing tools to analyze and interpret internal network status and traffic telemetry, fostering operational excellence and offering valuable business insights. Through data-driven approaches, we tackle customer pain points, plan scalability for our core network, identify traffic bottlenecks, monitor usage patterns, and enhance the overall builder experience. As champions of Operational Excellence, we act as the voice of the customer, ensuring seamless service onboarding and addressing reported issues promptly.We are open to hiring candidates to work out of one of the following locations:New York, NY, USABasic Qualifications- 5+ years of systems design, software development, operations, automation, and process improvement experience- 5+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience- Bachelor's degree- Experience with CI/CD pipelines build processes- Proficiency in cloud technologies, particularly AWS, and expertise in hosting services natively are essential. Familiarity with the steps involved in migration, from assessment to execution, is crucial for successful transitions. Effective communication skills are necessary for engaging with customers, understanding their pain points, and translating them into actionable solutions. This includes not only technical proficiency but also the ability to convey complex concepts in a clear and understandable manner, fostering collaboration and ensuring customer satisfaction throughout the migration process.Preferred Qualifications- Experience with distributed systems at scaleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit mazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit boutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.