Location: All cities,NY, USA
Senior Digital Project Manager
JOB DESCRIPTION
Senior Project Manager
As a Senior Project Manager, you ll lead the day to day relationships & projects from our largest accounts and strategic premium level digital projects & campaigns. Responsibilities include account retention, project team oversight, project scoping, proposals and project management.
Goals
Senior PMs are responsible for a client's complete experience working with us.
Your goals are:
1. Deliver high quality projects that exceed client expectations and meet profitability goals.
2. Nurture, retain and grow your client relationships, including regular account check ins to identify project opportunities
3. Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
4. As a senior team member, mentor, collaborate and improve things around you
You will primarily work with membership accounts, premium level creative/digital projects and ad hoc projects as needed:
1. Recurring accounts from $5k to $50k / month (comprising many projects, typically averaging around $2k / project)
2. Premium projects & digital campaigns from $25k to $100k+
3. Overall managing $1m+ of account and project revenue per year
Role & Responsibilities:
Deliver high quality design and digital projects that meet and exceed client expectations:
Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
Work with Design Directors and other team members as needed on creative scoping and direction
Manage allocation of projects across design team to hit deadlines, budget and quality goals
Manage projects through workflows (i.e. agile or waterfall) that work best for the team to meet end objectives
Direct and support designers and developers so they can deliver great design, on brand and hitting brief requirements
Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors
Resolve projects that get in trouble through proactive communication with clients, and direction to team
Deliver an overall impressive experience that makes clients share with their friends and colleagues
Obtain PO / SOWs as needed to secure projects
Keep on top of utilization to ensure design is delivered profitably
Develop great working relationships with other departments as clients work with multiple teams
Ability to manage complex projects / programs ($25k - $100K+ revenue)
Nurture, retain and grow your client relationships:
Help new users through their first projects
Build strong relationships with clients and proactively keep in touch
Lead quarterly status updates and keep current on client goals
Lead weekly or monthly meetings to align on project needs that meet retainer budgets
Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline
Renew membership contracts
Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
Daily standups with core team to align on priorities and get best impact & motivation from the team
Recruit and hire team members as needed to keep up with growth
Manage Jr PM (as needed)
Manage 8+ designers/specialists/QC
Train designers on member / enterprise brands
As a senior team member, mentor, collaborate and improve things around you:
Review and revise processes to ensure we are constantly improving and evolving
Mentor other PMs
Collaborate with sales and marketing to help them bring in the best clients with the right expectations
Find ways to improve the agency and live our values.
Qualifications
5-8 years of project management experience in a creative agency or related organization, preferably working on large digital campaigns and projects
Proven knowledge of digital project management (web design and builds, paid media campaign development, branding, content development, organic and paid social media, video, etc.)
Proven experience managing large-scale digital campaigns from concept through execution
Strong creative and design sense - you know what good looks like!
Proven ability to solve problems creatively
Experience seeing projects through the full life cycle
Strong interpersonal and communication skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Demonstrable problem-solving project management experience and skills
Strong organizational, time management, and verbal and written communication skills
Ability to manage multiple projects simultaneously
Proficiency in Microsoft Office tools
Experience with Figma preferred