This is a Hybrid position, 50/50 home and office based.What will you contribute?The Senior Product Manager manages life cycles of assigned lending products or services to optimize profit and meet client expectations, marketing, financial, and corporate growth objectives. This includes business case development, market research, development of product marketing strategies, defect and enhancement prioritization, and strategies associated with new and existing products(s). Collaborate with the Development teams on product requirements, design, documentation and risk mitigation strategies.Essential Duties & Responsibilities:
- Provides overall direction for consumer product enhancements and general product development requirements
- Creates recommendations and feature definition to address current client needs, and market opportunities
- Identifies product market opportunities through market research, customer profiling, needs analysis, market sizing and competitive analysis
- Develop and implement product strategies and partnership opportunities consistent with company vision
- Serves as the key contact for assigned product and product line for questions and new product ideas which surface from customers, partners, field sales, market research, and other stakeholders. Identifies and analyzes critical issues related to the product design and promotion of the product(s)
- Works with product marketing department to develop effective communication activities and programs including advertising, events management, product positioning and marketing content for assigned product(s)
- Leads product focus groups for assigned product(s). Leads user conference sessions, and web-based updates on assigned product(s) or industry topics
- Administers company policies and procedures which affect assigned product(s)
- Identifies continuous improvement opportunities for Product Management processes
- Manages the resolution of escalated customer questions and problems
- Provide support to the sales organization regarding sales demonstrations and any other assistance needed through the sales process. Work with regional sales managers and CRM's to articulate product positioning and pricing
- Collaborates with technical communications writers to develop proper and thorough documentation (internal and external) describing enhancements as appropriate
- Participate in design, documentation, and QA testing when needed
- Other duties as assigned
Requirements
- Deep understanding of consumer lending and the banking industry.
- Strong verbal and written communication and interpersonal skills needed
- Technical knowledge including comprehension of technical architectures, database structures and software development principals
- Strong organizational and planning skills with a history of successful execution of plans
- Possess strong problem-solving and decision-making skills. Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment
- Ability to develop user stories or product requirement documents
- Proven presentation skills
- Attention to detail and the ability to manage multiple tasks simultaneously as required
- Demonstrated ability to work effectively with cross-functional teams
- Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner
Preferred Experience:
- Proven track record of driving projects from initial concept through completion and user adoption; collaboration with development and other teams; and driving continuous improvement in systems and processes along with success in dealing with competing priorities
- Proven ability to work with and manage partner relationships
- Familiarity with Scrum and Agile development processes
- Demonstrated ability to conduct discover to understand client needs and define the appropriate features to solve those problems
- Financial services software experience (sales, support, product management, etc.) preferred
- 2+ years Financial Industry, Mortgage or Consumer Lending experience preferred
- Knowledge of project management principles
BenefitsCompetitive Benefits50/50 Home and Office based