Location: New York,NY, USA
**Senior Manager, Service Delivery**
New York, NY / US Remote
CreateMe is a research and development company at the intersection of automation, apparel, and customization driving on-demand manufacturing, at speed and scale. Were breaking down barriers through trailblazing, frictionless technology that provides an end-to-end solution that is set to revolutionize individualism.
We're based in New York City with a global footprint that extends to London, Hong Kong, Tokyo, Seoul, Sydney and beyond. It includes customization services worldwide, a knitwear factory in Brooklyn, a manufacturing R&D lab in San Francisco, a specialized R&D team in Portland, and a licensing and product development team in LA.
**About the Role**:
Reporting to the Operations Director, Customization, you will oversee the delivery of a broad range of events and client projects within the organization. You will be accountable for ensuring all our client projects run smoothly and deliver to plan, managing the performance of services to
clients as per agreed contract and ensuring that service levels are achieved. You will be responsible for enabling the Service Delivery team to deliver value by removing obstacles and blockers and creating the right environment for them to succeed, self organize and continuously improve. **Responsibilities** :
* Planning, monitoring and proactively managing the portfolio of client projects, implementing best practice and best in class toolsets
* Line managing the Service Delivery team, ensuring that the team collaborates, communicates and focuses on priorities
* Ensuring systems, methodologies and procedures are in place and followed
* Managing and planning resources effectively to ensure projects are appropriately resourced
* Planning at both a strategic and project-based level and will be required to get into the detail on projects to make things happen when needed
* Overseeing pre-sales activities from a delivery perspective, ensuring that client commitments are deliverable
* Running of weekly project status meetings, making sure they are on track, on time and on budget
* Initiating client workshops, internal reviews, demo sessions and retrospective meetings as needed
* Controlling, managing and monitoring budgets across all client projects, reporting variances and re-forecasting where necessary
* Working with key stakeholders to identify the projects that are taken on by considering CreateMes mission, vision and values
**Required Skills/Abilities**:
* 5-7 Years experience in a Service Delivery Manager role or similar
* Familiar with automated tools to assist in the project management process, by automating mechanical tasks such as scheduling, resource balancing, and time recording
* Experience in methods and techniques associated with planning and monitoring progress of projects. Examples: product / work breakdown structures, baselining, critical path analysis, resource analysis, conflict resolution, planning tools, quality management techniques, risk & issue management methods
* Proficient in preparing and presenting business cases, requests for proposal (RFP) and statements of work both orally and in writing
* Excellent attention to detail and accuracy
* Negotiation, influencing and problem-solving skills
* Proactive and self-confident, adaptable and able to cope with ambiguity, changing and evolving priorities whilst being able to identify new opportunities
**Working at CreateMe**:
* Be rewarded for your innovation through our Inventor Award and Recognition program
* Save for the future with our 401(k) program + match
* Stay healthy and happy through our comprehensive medical, dental and vision insurance
* Take time away from the office through our Flexible Paid Time Off
* Be a part of a community and take part in our lunch'n learns and team outings
* Learn and grow through formal and informal learning opportunities
*At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*
Benefits for You
Our employees' health and happiness are our top priorities. From day one, we offer:
* Medical, including OneMedical on-demand care and a dedicated health concierge
* Dental
* Vision
* 401(k) with match up to 4%
* Flexible PTO inclusive of vacation, sick, and personal
* Company-wide vacation in early July and late December
* Bonding leave up to 12 weeks for birth, adoption, and fostering
* Inventor Award Program
* Continuing education through Lunch n Learns, training and external opportunities
* Desk budget allowance for at home and in office
* Commuter benefits
**Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to contact the websites owner please use the website's form
**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:
- **Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and T