Senior Hospitality Agent | Inventory & Logistics
: Job Details :

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to allwith a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents. Sonders innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Senior Hospitality Agent | Inventory & Logistics is key to Sonders supply chain and guest experience throughout the city. This role is best fit for someone who is organized and process-focused, aimed at efficiency and scalability when it comes to logistics and supply chain, and who is self-motivated and autonomous. This role will be located in New York City, and responsibilities will include in-building storage, logistics, and external vendor strategy throughout the city. If this describes you, we would love to hear from you!

The primary responsibilities of the Senior Hospitality Agent | Inventory & Logistics will be thorough management of Sonders storage facilities, starting with new building setup and then by implementing inventory and storage maintenance process to create a safe and accessible environment for on-the-ground staff. This will reduce issues and equip hospitality agents to solve guest requests quickly and efficiently. The Senior Hospitality Agent | Inventory & Logistics, will provide feedback to Supervisors about strategy and schedule with laundry and housekeeping vendors, and in organizing in-building storage. Senior Hospitality Agent | Inventory & Logistics will be responsible for placing new orders once safety stock levels are reached.

Our Senior Hospitality Agent | Inventory & Logistics will also be responsible for his/her ability to complete tasks in an efficient manner, problem-solve issues independently and quickly, implement processes, communicate internally and externally, and analyze trends and data.

**AT SONDER YOU WILL:**

* Follow best practices around preparing, performing and completing tasks

* Prepare back-of-house operations prior to new building launches, working cross-functionally with Onboarding, Property Management, and Hospitality

* Setup back of house operations across Sonders portfolio to support day-to-day operations including Property Management, Hospitality, housekeeping, and laundry

* Manage relationship with and communicate feedback to 3rd party logistics partners

* Coordinate furniture replacements to minimize internal hold time

* Prepare monthly orders for consumables, apartment items, and linen

* Train onsite team to support back of house organization and inventory to reduce shortages

* Develop an inspection process for our 3rd party logistics warehouse

* Ability to lift boxes up to 80lbs.

* Problem solve quickly and confidently

* Provide support on in-building storage cleanups

* Tech-savvy: this role requires an ability to use Google sheets, Inventory Management Systems, Slack, and Asana. SQL experience is a plus but not required.

* Implement scalable inventory system for apartment items, consumables, and laundry across the city

* **The Senior Hospitality Agent | Inventory & Logistics must have a valid drivers license**

**WHAT WE LOOK FOR**:

* Must have 5 years previous experience in a warehouse or back-of-house environment

* Inventory management experience

* Strong organizational and communication skills

* Spacial awareness

* Experience maintaining OSHA compliance a plus

* A self-starter effective at working in both a team environment and independently

* Must have a valid drivers license

* Comfortable working in a start-up environment

* Schedule flexibility a plus

*This position is contingent upon your ability to provide proof of being fully vaccinated against COVID-19* *(currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine)* *to pass the pre-employment requirement.* *Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.*

We also have great benefits to make your life easier so you can focus on what youre best at:

* Competitive compensation

* Generous stock option plan

* Medical, dental and vision insurance

* Exempt team members have paid time off. Non-exempt team members accrue paid time off.

* Annual free credits and discounts to stay in Sonders

* A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.**

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