Location: New York,NY, USA
**Senior Digital Support Specialist**
**Location :** New York, UNITED STATES OF AMERICA **Application Deadline :**18-Jun-21 **(Midnight New York, USA)** **Time left :**9d 12h 28m **Type of Contract :**IPSA (Regular) **Post Level :**IPSA-11 **Languages Required :** English **Starting Date:**
(date when the selected candidate is expected to start)01-Jul-2021 **Expected Duration of Assignment :**7 months
**UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons withdisabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.**
**Instructions to Applicants**: Click on the ** Apply now ** button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit submit application tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in **one file**.**Personal CV or P11**, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.
Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns or other materials.
**Travel:**
UNDP will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services. Travel costs are covered only in the event that the function will be undertaken physically in the duty station and excludes working from home arrangements.
**Office/Unit/Project Description**
The Bureau of External Relations and Advocacy (BERA) is responsible for UNDPs external relations and advocacy functions. The Bureau leads and supports the organization in cultivating, building and nurturing strategic relationships and alliances that are essential for advancing and successfully achieving the mission of UNDP. The main priorities of BERA are (1) External Communication to raise UNDPs profile and improve communications; (2) Resource mobilization, coordination and partnership management, and (3) UN & Multilateral Coherence. To this end, BERA consists of the Directorate and the following groups: Communications; Partnerships; and UN System Affairs.
Within BERA, the Communications Group leads and manages external communications through strategy, media, digital communications, marketing, branding and global storytelling.
It is estimated in 2016 that half of the worlds population has direct access to the internet, and the number will continue to grow. As global audiences obtain greater access to the internet, digital communication continues to evolve and become more complex through a diversity of platforms, devices and modalities. To keep pace with these changes, UNDP is taking steps to continually modernize its digital communication ecosystem of web properties, social media and other third-party and emerging platforms.
To achieve and manage a continually modernized ecosystem, UNDP is recruiting a Senior Digital Support Specialist who will be a critical member of the Digital and Online team of the Communications Group.
The Senior Digital Support Specialist will be the primary focal point for web projects, enhancements and support. He/she will contribute to the implementation of UNDPs corporate online strategy by maintaining the UNDP global website and ensuring UNDPs web properties evolve over time. Working with a team of digital specialists, the Senior Digital Support Specialist will advise country offices and other units on planning, implementing and maintaining UNDP-sanctioned websites for external communications.
The Senior Digital Support Specialist will report to the Manager, Digital and Online. The Digital and Online team is one of four teams in the Communications Group, along with Media, Marketing and Fundraising.
**Institutional Arrangement**
Reports to: Manager, Digital and Online Team in BERA.
* Support internal client dialogue/engagement to define the technical scope of website renewal projects;
* Compile business requirements and develop implementation plans (including budgets and schedules) for small to complex projects;
* Work with project teams to implement and validate (e.g. QA) solutions to address business requirements;
* Manage scheduled bi-weekly CMS deployments, including ticket validation in staging and production environments;
* Test new technologies and products for possible incorporation into UNDPs websites, and advise on multiple solution options;
* Propose and specify enhancements to the CMS (including modules, templates and other features) for greater efficiency and effectiveness; and
* Liaise with the Office of Information Management and Technology and external vendors to ensure a secure, reliable hosting platform for the corporate CMS. This includes maintaining current industry knowledge of infrastructure, best practices and procedures for corporate CMS.
**1. Provide advice and web support for HQ units, regional centers and country offices**
* Provide advice and comprehensive support to users of the corporate web content management system (CMS) for issues and matters that require technical interventions;
* Ensure new features or modifications in the web system are broadly and easily adopted by end users;
* Act as a focal point for UNDPs communications staff, and engage with colleagues to reflect standards for UNDP corporate websites and support changes in organizational sensibilities around digital engagement;
* Advise users on common web technologies for UNDP digital communications; and
* Manage user accounts in the CMS as well as in Google Analytics.
**2. Produce, maintain and improve UNDP websites in its digital ecosystem**
**3. Contribute to implementation of the digital communications strategy**
* Align users with established standards for UNDP web design, content, usability and security;
* Advise on best practice for search engine optimization to achieve greater visibility for the Sustainable Development Goals; and
* Customize reports, provide analysis of web performance and propose ideas for web optimization.
**4. Perform other duties as needed to ensure the adequate functioning of UNDPs digital communications ecosystem**
* Advise on and map any proposed changes to the digital ecosystem against existing business processes;
* Gather feedback from key users to gain insight into the usability of tools and identify opportunities for improvement;
* Function as a key member of the Online and Digital team, with support to knowledge sharing and undertaking of additional tasks as may be requested.
***Core competencies:***
**Innovation**
*Ability to make new and useful ideas work*
Level 5: Creates new and relevant ideas and leads others to implement them
**Leadership**
*Ability to persuade others to follow*
Level 5: Plans and acts transparently, actively works to remove barriers
**People Management**
*Ability to improve performance and satisfaction*
Level 5: Models high professional standards and motivates excellence in others
**Communication**
*Ability to listen, adapt, persuade and transform*
Level 5: Gains trust of peers, partners, clients by presenting complex concepts in practical terms to others