Senior Desktop Support
: Job Details :

Job Title: Senior Desktop Support Engineer

Location: Morristown, NJ

Salary: 90-115K

This isn't your ordinary staffing role; it's an opportunity to create unforgettable experiences every single day.

We currently have an exciting career opportunity for a Senior Desktop Support Engineer to join the IT team in Morristown, NJ. This position is a Hybrid role, expectations are to be in the office a minimum of 3 days a week.

The Senior Desktop Support Engineer will play a pivotal role in supporting all our internal users across the company. This role will report to the Sr Director of Infrastructure and Security.

Why CoWorx?

CoWorx Staffing is a women-owned business led by a visionary female CEO and thrive in a culture of work-life balance, diversity, and growth. With 50+ years of industry leadership, we connect top talent with amazing companies nationwide. Make a difference in your community with our Day of Giving initiatives. Access extensive training and development opportunities to enhance your skills and advance your career. Join our team, where your talents are valued, your voice is heard, and your success is our priority.

Work-Life Blend: We value work-life balance and understand the importance of personal time. Our team members enjoy the benefit of up to 26 days of PTO, based on their tenure, as well as 10 paid holidays.

Diversity & Inclusion: We foster a culture of inclusivity and celebrate the diverse backgrounds and perspectives of our team members. CoWorx promotes an inclusive environment for everyone, where people feel a sense of belonging, and can be successful in their careers. CoWorx believes in raising awareness of workplace issues that affect people with disabilities. Through our Employee Resource Groups, such as Black Employee Network, Pride Council, Empowering Women, and initiatives like Day of Giving, our team members actively contribute to the communities in which they live and work.

Total Rewards: We appreciate the dedication and hard work of our team members and offer a comprehensive rewards package. This includes various benefits, referral bonuses, 401k match with profit sharing contributions, and wellness resources to support the mental and physical well-being of our team members.

Training: We believe in investing in our team members' growth and development. You will have access to a wide range of learning opportunities that focus on technical skills, leadership development, and success strategies to enhance your career advancement.

Ambassador: When you join our team, you will be welcomed by a supportive network. Every new hire is aligned with an ambassador who will provide guidance and support throughout your onboarding journey and beyond.

Role Responsibilities

• IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on VMware/Hyper-V, etc.
• Evaluate, Route, and Resolve service tickets and incidents via an Enterprise ITSM system following internal procedures and act as the final point of escalation for complex technical issues.
• Owning the IT onboarding process for new hires including imaging and issuing of endpoints and access management. Walking new employees through the IT onboarding presentation so that they can become familiar with IT standards, best-practices, and how to receive help.
• Responsible for writing and maintaining documentation and KB articles on IT best practices and standards.
• Responsible for asset management including endpoints issued to users and helping maintain a CMDB for infrastructure components at HQ, Branch Locations, and Co-Location Data Centers.
• Implement and support services for Microsoft related technologies: Windows Server, Microsoft 365, Intune, SQL, SharePoint, etc.
• Hands-on experience with infrastructure, storage, and computer devices and support disaster recovery solutions.
• Setup and support of AV components in a corporate location including conference room and all-hands spaces (Teams, Zoom, etc)
• Setup, Maintenance, and support for office printers & scanners.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security including knowledge of WiFi systems in a corporate environment that includes HQ and Branch Locations.

Qualifications

• IT Certifications in relevant IT Technologies (Microsoft, Security, ITIL)
• 5 years of relevant experience with M365 services, Azure, SaaS, SharePoint, Virtualization technologies.
• Familiarity with MDF rooms at corporate locations and support of the networking and server equipment that resides within.
• Strong interpersonal and communication skills in working with end-users in and enterprise environment
• Experience with Enterprise Ticketing Systems such as Freshworks, ServiceNow, Atlassian, etc
• Experience with office telephony / VOIP systems such as RingCentral - nice to have
• Willingness to help end users with little understanding of technology.
• Ability to work independently while being resourceful with the ability to prioritize work efforts and multitask as needed.
• Strong troubleshooting, solving, critical thinking, planning, time management and analytical skills

At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!