- Job Type: Officer of Administration
- Regular/Temporary: Regular
- Hours Per Week: 35
- Salary Range: $78,000 - $88,000 Annually
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
The Salesforce Administrator is responsible for supporting Columbia College through the implementation and maintenance of the Salesforce platform including Service Cloud, Sales Cloud, Marketing Cloud, and Experience Cloud (Communities). The Administrator will implement, maintain, and support applications and business processes in Salesforce.
Responsibilities
- Collaborates with internal clients to architect, build, and maintain solutions in Salesforce to meet client needs.
- Participates in the day-to-day operations of applications and systems for CCIT in support of the College's administrative departments.
- Performs testing of solutions and applications in Salesforce.
- Produces technical and end user documentation for Salesforce applications.
- Monitors components of the College's Salesforce platform.
- Applies Salesforce and industry-standard best practices to the Salesforce platform.
- Researches add-on application packages and support analysis for acquisition of applicable programs.
- Performs user support and training for College end users.
- Assists with scoping and planning of various CRM-related projects and initiatives.
- Performs routine administration functions for our Salesforce platform.
- Builds and distributes Salesforce reports and dashboards.
- Manages multiple projects with varying time frames and deliverables based on priorities, schedule, and resources.
- Other duties as assigned.
Minimum Qualifications
- Bachelor's degree with a minimum of two (2) years of related experience.
- Experience administering Salesforce or similar CRM in a professional setting.
- Familiarity and experience with project management principles and practices.
- Outstanding attention to detail, as well as ability to conceive of the larger picture in relation to strategic planning required.
- Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.
- Excellent analytical, communication, organizational, and interpersonal skills required.
- Proven record of collaborative and independent work.
- Ability to exercise sound judgment, discretion, and tact in a professional setting.
**Applications submitted without a resume and cover letter will not be reviewed**
Preferred Qualifications
- Salesforce.com Certified Administrator (ADM 201) certification in current standing.
- Experience with implementing custom functionality using Salesforce features like custom objects, workflows, validation rules, automation, formulas, and page layouts.
- Experience with Salesforce user administration and permissions through Profiles, Permission Sets, and Sharing Rules.
- Experience with automation using Salesforce Flow.
- Experience with building Salesforce reports and dashboards.
- Experience with Salesforce in a Higher Education environment.
- Ability to analyze, design, and optimize business processes via new Salesforce technology, API integrations, or other AppExchange products.
- Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
- Experience with Salesforce Communities/Experience Cloud.
- Experience with data integration and relational databases.
- Experience with Marketing Cloud.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.