Position Summary:
The Store Manager partners with the Assistant Store Manager and Director of Retail to lead a profitable and customer-centric environment through the successful development of a team.
Responsibilities include managing all aspects of a single store including; hiring and developing talent, maintaining consistent store controls and applying merchant skills to curate a compelling customer experience.
Essential Job Duties and Responsibilities: (Additional duties may be assigned)
SALES & PROFITABILITY
- Meets or exceeds sales goals, while keeping labor costs stable. Controls expenses to increase profitability
- Assess the store business using company reporting tools, prioritizes, and creates action plans to impact results
- Assesses sales forecasting and payroll management to facilitate an effective daily zone chart
- Communicates priority product and allocation needs to SM and Director of Retail
LEADERSHIP
- Appropriately filters and communicates all store operations, process, and customer initiatives
- Is an entrepreneur, takes smart risks with measurable results
- Provides global insight in relationship to the customer experience and communicates information to district team and home office
PEOPLE & DEVELOPMENT
- Recruits, hires, and retains top talent to build bench for the store and brand
- Ensures New Hires receive a thorough and thoughtful onboarding
- Plans and executes meetings and workshops that are collaborative, educational and motivational
- Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports
- Ensures that coaching and counseling is consistent and timely
- Takes responsibility for own development and professional growth, identifies and trains replacement in preparation for career progression
CUSTOMER CONNECTION
- Cultivates an environment of genuine customer connection
- Demonstrates extraordinary service, leading by example on the sales floor
- Acts as a brand ambassador reflective of the company values and aesthetic
- Understands multi-channel business - implements processes and utilizes tools to better service the customer
AESTHETIC UNDERSTANDING & APPLICATION
- Has a strong understanding of trend and style that is reflective of the brand and core customer
- Oversees stock-to-sales processes and upholds presentation standards
- Partners with the Visual Manager to assess and impact merchandising, floor planning,
- Ensures the merchandising processes are collaborative, supported and well-planned
DIVISION OF RESPONSIBILITIES
- Accountable for maintaining a Retail Store Profit and Loss
- Responsible for creating a Weekly Recap Report in order to account for weekly sales and provide a week in review for the Director of Retail
- Ensure that Payroll timecard approvals for all Retail Store employees are approved before Monday morning.
- Schedule weekly touch-bases with the sales staff keeping specific goals and targets in mind with each staff member.
- Track sales orders to ensure that all of the product orders are accounted for at all times. Ensure that all sales dollars are accounted for, when the product will ship and create spreadsheets to track sales.
- Responsible for the Retail Store Schedule, as well as ensuring that all store schedules are created and posted at least two weeks in advance.
- Ensure that all Retail Store employees are properly trained.
- Cultivate a selling atmosphere by ensuring that clienteling is happening with each sales associate, part-time and full-time.
- Responsible for maintaining the top 10 SKU s per product category for every category weekly.
- Ensure that visual presentation is upheld within the Retail Store.
- RUN THE SALES FLOOR
Supervisory Responsibilities:
This position supervises the Assistant Manager, Sales Associates, Key Holders and Operations Lead. Responsibilities include interviewing and making hiring recommendations; instructing and training on proper work methods, and assigning, planning and scheduling work.
Education and Experience:
- High School Diploma or GED required.
- 5+ years of experience as a Store Manager in a high-end boutique or similar experience
Special Requirements:
- The ability to work a schedule consisting of days, nights, weekends and holidays on a consistent basis.
Knowledge, Skills, and Abilities:
- A dedication to excellent customer service
- Contribution to an engaging, warm, and dynamic retail team
- Ability to learn key systems
- Ability to build strong customer relationships
- Show a commitment to teamwork and goal attainments
- Ability to clearly and concisely communicate verbally and in writing.
- Strong organizational skills including the ability to prioritize and work in a fast-paced environment.
- Ability to maintain a high-level of professionalism.
- Excellent work-ethic and initiative.
- Ability to multi-task and excellent time management skills required.
- Must be detail-oriented and well organized.
- Possesses strong assessment and decision-making skills
Equipment Used:
Computer, printer, scanner, telephone, photocopier and POS system
Computer Software: Outlook, Word and Excel
Physical and Mental Requirements:
- Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
- Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects.
- Plan or direct fairly complex work methods or operations that obtain size, shape, or physical qualities of product.
Environmental Conditions:
Work is performed in a typical retail store environment with occasional exposure to falling when climbing a ladder.
- MacKenzie-Childs is an EEO employer.