Retail Manager
: Job Details :

**Retail Manager**

Buffalo, NY

Hearts for the Homeless, a faith based non-profit, was founded in 1990 with a mission to serve the chronic homeless as well as other underserved populations. Hearts is able to fund its mission through donor support and entrepreneurial ventures such as the thrift store operation and donated goods recycling program. The red clothing donation bins provide items that are given away to those in need. Donated items are also turned into dollars which support outreach programs such as the mobile soup kitchen and food pantry.

Reports to Business Manager

FLSA Classification: Non-Exempt

Job Type: Full Time

Hours will require a minimum of 2 Saturdays a month as well as some evening hours

Salary: $42,000 - $50,000

**Position Summary:**

The Retail Manager will be responsible for the day-to-day operational management of the Hearts Foundation Thrift Store, Cafe and Redemption Center. Duties include staff and volunteer supervision, customer care, financial oversight and cash handling procedures, attaining sales goals and revenues, setting standards for loss prevention, team building, donation processing, and visual merchandising. In this position, the Retail Manager must be able to garner respect and motivate personnel to perform at their maximum capacity while keeping the store in good-working order. The ideal candidate will have a working knowledge of retail sales, staff management, merchandising, ordering, and marketing as well as strong people-skills.

**Essential Functions:**

**Operations and Store Management**

* Oversee the processing of donated items; manage the rotation of items and the salvage of donated items in a timely fashion.

* Oversee the display of merchandise to enhance the appearance and appeal of the stores and increase sales.

* Analyze sales and inventory to improve overall inventory efficiency, retain customers and increase sales.

* Manage monthly budget, including payroll budget. Maintains supply inventories.

* Control petty cash, ensuring appropriate expenditures and receipts.

* Maintain and increase knowledge of resale, thrift, consignment and retail trends through daily reading (email list serves, publications) and participation in webinars, staff meetings, and periodic offsite training.

* Identify maintenance problems at the store and communicate needs to the appropriate staff members to ensure a safe, pleasant, and clean working environment for staff, volunteers, and customers.

* Conduct daily safety inspections by walking the store before opening to make sure floors are free of potential hazards.

* Utilize metrics to maintain donation processing goals

* Conduct routine and random quantity inspections for the donation processing

* Support volunteers and staff on the sales floor with customer conflicts, pricing issues, etc.

* Responsible for front of store care and maintenance such as exterior sweeping, window cleaning etc.

* Address customer needs and resolves issues, ensuring positive and long term customer relationships.

* Will be part of the production process; able to perform all roles when needed.

* Work with and support the efforts of the Volunteer Coordinator to increase volunteer hours to reduce staffing costs whenever possible.

* Oversee all management aspects of Hearts Cafe

* Responsible for management of Hearts Redemption Center

**Staff Management**

* Direct management of store employees, including supervision, evaluation, professional development and terminating staff as necessary.

* Collaborate with Recruiter during the hiring process.

* Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.

* Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.

* Conduct investigations should allegations of misconduct arise, reporting all information to the Business Manager as soon as possible.

* Work with our HR firm as needed to assist with staff concerns.

* Maintain confidentiality regarding all personnel matters.

* Develop schedules for staff and volunteers to ensure appropriate levels of staff and volunteer coverage to reach the stores financial goals and be able to provide excellent customer service.

* Lead and supervise the retail job training program; oversee the development of the curriculum

* Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures;

* Conduct regularly scheduled communication with staff to provide direction, guidance and oversight to personnel. Host staff meetings as needed to share information and engage in team building.

* Provide timely direction and written and verbal feedback to staff.

**Marketing & Promotion**

* Analyze sales and current inventory in order to provide projections and recommendations to retain customers and increase sales.

* Develop and implement marketing campaigns for the store that will directly influence sales, donations and volunteer morale. This includes social media and websites. Work within the organizations brand guidelines.

* Implement daily, weekly and monthly store promotions

**Education, Experience and Work Requirements:**

* Associates degree in business administration, retail sales or marketing or an equivalent combination of education and experience.

* 5 years of management experience

* Experience working with volunteers is preferred.

* Must be able to lift and move boxes and bags of donated items up to 50 pounds.

**Knowledge, Skills and Abilities:**

* Excellent customer service and people skills.

* Excellent communication, organizational, and multi-tasking skills.

* Principles and practices of supervising, training and evaluating staff.

* Attention to detail.

* Computer skills including Point of Sales System, Google Docs, email, Microsoft Word & Excel.

* Ability to reconcile daily receipts for accounting purposes and perform bookkeeping duties.

Benefits:

* Dental insurance

* Flexible spending account

* Health insurance

* Health savings account

* Life insurance

* Paid time off

* Vision insurance

* 401K