Representative, Tech Services and Customer Support
: Job Details :

** Representative, Tech Services and Customer Support**

**Job Category****:** Service Wrkrs Level 1 **Requisition Number****:** REPRE001330 Showing 1 location **Job Details**

**Description**

**TITLE:** Representative, Tech Services and Customer Support

**REPORTS TO:** Manager, Tech Services and Customer Support

**JOB PURPOSE:** Responsible for providing all customers with a prompt and courteous response for all customer inquiries related to service and after-market sales.

**ESSENTIAL JOB FUNCTIONS**

- Provide customers with technical support for all assigned products by answering questions and resolving problems via phone and emails.

- Provide diagnostic trouble shooting of both software and hardware, identify parts needed, and process replacement orders.

- Assist in testing and replicating customer product issues. Interface with Engineering and QA to determine root cause.

- Write up service procedures used in the development of product service manuals.

- Write and maintain product repair procedures as assigned by manager.

- Distribution and management of production software, via sharefile, emailings and website.

- Occasional travel may be required.

**QUALIFICATIONS/SPECIAL SKILLS**

High school diploma/GED required. Excellent interpersonal communication skills is a must. Proven ability to troubleshoot and repair mechanical/electrical defects.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)