A social services organization in New York City is looking to fill an immediate need with the addition of a new Rent Collection Specialist to their staff. In this role, the Rent Collection Specialist will be responsible for reviewing tenant accounts/aging reports for a large portfolio of programs to evaluate and determine action plans pertaining to past due balances.About the Opportunity:
- Schedule: Monday to Friday (4 days a week onsite; 1 day WFH)
- Hours: 9am to 5pm (1-hr lunch break)
Responsibilities: The Rent Collection Specialist will:
- Coordinate with the Legal, Finance and Program staff of the collection process
- Contact residents regarding outstanding balances
- Resolve billing issues with residents and coordinate with Finance to correct rental errors
- Contact tenants daily to resolve past due accounts and to determine how to prevent future payment delays
- Conduct entitlement assessment to determine the eligibility for HRA-PA benefits
- Assist/Accompany (S:US) tenants with HRA-Public Assistance, rental assistance, and other city resources to resolve rent arrears
- Attend informational trainings and seminars to remain current on trends and entitlements system changes
- Provide guidance on financial literacy, payment plan breakdown, public assistance, other entitlement applications and explore rent arrear solutions
- Work with Programs and Finance on potential entitlements issues with tenants
- Investigate and ensure resolution of all HRA-PA cases
- Conduct training with individuals and staff on regulations and laws pertaining to benefits
- Perform other duties, as needed
Qualifications:
- 1+ year of relevant work experience
- High School Diploma / GED
- Experience or Knowledgeable in HRA-Public Assistance benefits (i.e. Rent Arrear One-Shot Deals)
- Proficient in ACCESS HRA client & provide portals.
- Proficiency in Microsoft Offices (Excel, Word, and other database systems)
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills:
- Associate's and/or Bachelor's Degree