Position: Public Outreach Specialist
Location: Rochester, NY/ Binghamton, NY
Type of Employment: Full Time Contract
Duration: 12+month
Client: Utility/Power/Energy
Role & Responsibilities: The Public Outreach Specialist acts as the key liaison between project teams and impacted stakeholders (local government and municipal leaders, commercial businesses, and private residents) to drive the success of major infrastructure projects. Reporting to the Public Outreach Manager, this role helps to establish effective communication strategies and outreach programs (both internal and external), the development of key stakeholder relationships, and the satisfaction of regulatory requirements. The Public Outreach Specialist assists the Public Outreach Manager and our project teams in developing, document, implement and maintain processes pertaining to public outreach and communications for utility-related substation, transmission, distribution, natural gas, and customer-funded substation projects.
Public Outreach Specialist:
- Develop and implement customer-focused strategic outreach plans for all projects that incorporate our customer-utility s Community in Mind philosophy.
- Provide full-service outreach activities to all projects within the Projects organization.
- Develop and sustain relationships with key municipalities to aid in the resolution of conflicts.
- Develop and direct strategy and process for interacting with local and state entities.
- Regularly meet with municipal code enforcement officers to discuss upcoming projects in their towns.
- Develop and implement common strategies, processes and procedures of outreach and communications processes for stakeholders including customers and abutters.
- Proactively work with residential and commercial customers, advising of upcoming work, applying strategic tactics to ease the burden of construction.
- Work with project teams regarding writing and editing standardized project-related outreach materials. Coordinate and host public meetings and open houses.
- Provide notification of upcoming projects to project neighbors and abutters; negotiate solutions to problems such as lost parking spots, loss of business, noise complaints, etc.
- Develop and maintain tracking mechanisms for Outreach such as customer and stakeholder lists, customer and stakeholder management plans, and Outreach logs.
- Respond to urgent public relations issues on projects, bringing in Corporate Communications and Public Affairs when necessary.
- Implement and maintain phone hotlines for critical projects and outreach inquiries.
- Work collaboratively with consultants, contractors, municipal leaders, customers, and others in the communities served by the utility.
- Perform other necessary duties as assigned by the Public Outreach Manager Projects.
Thanks,
Priyanka Singh ,
...@judge.com | www.judge.com
www.linkedin.com/in/priyanka-singh-70675472/