GENERAL RESPONSIBILITIES: The Program Manager at Whitney Young Health is responsible for the supervision and delivery of specific Community Prevention and Treatment Services grant-funded programs ensuring that they are running smoothly, while attending to both team and patient cohort needs. The Program Manager will provide direct supervision for all staff members employed under the assigned CPTS projects.The Program Manager will be responsible for the monitoring and reporting of statistical information and programmatic outcomes. The Program Manager will attend trainings required for the management of goals and objectives for the grant and will work with the CPTS Program Director and evaluation team to identify strategies for program sustainability. They will meet regularly with subcontractors and identify areas of collaboration with other community agencies and non-profits to enhance service delivery.SPECIFIC RESPONSIBILITIES:
- Monitors, reviews and signs off on initial assessments, re-assessments, service plans and case closures. Performs periodic chart audits.
- Works with the project team to identify and resolve barriers to achieving work plan objectives for targeted populations; attends multidisciplinary case conferences/Huddles.
- Oversee walk-in HIV/HCV counseling, testing and referrals (CTR) service.
- Works collaboratively with community agencies to ensure the timely linkage to services for client referrals.
- Works collaboratively with the staff to ensure data is entered timely and accurately in the electronic health record and in designated State and Federal data management systems.
- Reports all program data and program outcomes to the CPTS Program Director; reports any significant deviations from QI plan, work plan deliverables or delays in data collection.
- Tracks spending across assigned grants, monitors and tracks patient-level incentives and tangible supports (bus passes, gift cards, etc.), and reports these to the CPTS Program Director.
- Collaborates with the CPTS Program Director and support staff to develop strategies for continuous quality improvement, reduce health disparities in subpopulations, and improve retention and adherence.
- Keeps abreast of any AIRS or federal data collection changes and provides technical assistance to staff regarding data entry and data collection of quality indicators. Works collaboratively with Decision Support Analyst and Practice Management Reporting Analyst to develop, improve, revise, and update CPTS data collection tools.
- Responsible for gathering, summarizing, interpreting, preparing program & QI reports in a timely manner based on reporting schedule in order to fulfill New York State, Federal and agency reporting requirements.
- Represent CPTS programs in internal and external meetings and activities
- Monitors the usage and dissemination of information and educational resources, materials and supplies for programmatic utilization.
- Oversees the completion of all Diffused Evidence Based Interventions (DEBIs)
- Keeps abreast and maintains a working knowledge of significant Federal and State developments and trends in the fields of HIV/AIDS and HCV; attends necessary trainings. Participates in the monthly AIDS Institute Reporting Software webinars.
- Demonstrates excellence in both internal and external customer service.
- Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
- Ensures and/or remains in compliance with local, state, and federal regulations, i.e. NCQA, Joint Commission, Ryan White programs, and NYS Department of Health.
- Adheres to the National Patient Safety Goals as defined by the Joint Commission and the Whitney M. Young Jr. Health Center.
- Completes other duties as assigned.
RequirementsMINIMUM QUALIFICATIONS: Bachelor's degree in Health Care Administration, Psychology, Social Work, Nursing, or related field; 2 years of supervisory experience; 2 years of relevant experience in program management; Experience working in the field of HIV/AIDS, HCV, or other chronic illness treatment programs; Demonstrated competency in program development, implementation, and evaluation of health related programs. Experience working in grant funded programs; Computer proficiency including electronic health record and Microsoft Office.PREFERRED QUALIFICATIONS: Masters' degree in Health Care Administration, Public Health, Psychology, Social Work, Nursing or related field with 2 years of experience administering mental health, substance abuse, or infectious disease programs; Bilingual (English/Spanish). Experience with New York State Department of Health AIDS Institute Reporting SoftwareAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status. Salary range: $59,000 - 65,000 annually