Program Associate
: Job Details :

Program Associate

Location: Middletown, NY, United StatesDate Posted: Apr 16, 2024

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Description

Hours:Mon-Fri-8:30 am - 5pm

Location:Middletown NY

Rate of Pay:$18.00 - $21.00 per hour

OVERVIEW OF PRIMARY RESPONSIBILITES:

The Program Associate will be the initial point of contact for participants/members in the CDPA program. This person will also maintain communication with Personal Assistants who participants have hired and will address daily inquiries. The Program Associate will conduct intakes for new participants and assist the participants in hiring the staff that they choose. The Consumer-directed personal assistance program is a Medicaid service that provides services to chronically ill or physically disabled individuals who have a medical need for help with activities of daily living (ADLs) or skilled nursing services. The program is designed to allow those with a medical need to recruit, select, and hire the staff they choose to provide them with in-home help with things like food shopping and meal prep, personal care tasks and managing medication and other health areas. The Program Associate is the liaison between Access, program members, insurance plans, county Medicaid, and Personal Assistants.

PRIMARY FUNCTIONS:

Conduct screenings and intakes and assist members to have their Personal Assistant (PA) hired

Process timesheets for PAs in order for them to be paid timely

Provide guidance to members on the rules of the program

Work with health plans to monitor Medicaid coverage and authorization for services of the member

Approve daily time clock punches through the agencys electronic health record, eVero

Obtain Annual health assessments and TB screenings of PAs

Monitor the members ability to continue to self-direct their services

Assist in resolving program grievances

ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:

Work closely with other Access departments including but not limited to: Finance and Human Resources

Ensure proper management of file maintenance and record retention protocols

Assignments may be determined at a future date

QUALIFICATIONS AND ATTRIBUTES:

The ideal candidate should be a self-starter with a proactive attitude who can anticipate the needs of the department and have a professional, friendly and enthusiastic attitude. Must have a strong customer service focus, excellent communication, computer (including MS Access), and clerical skills. Individual should be able to multi-task with excellent time management skills allowing the focus on results and the needs of our customers.

EDUCATION AND EXPERIENCE:

HS Diploma or equivalency degree

Fluency in Spanish and English required

TYPE OF TRAVEL: Rarely / As Needed

EEO/AAE/M/F/D/V

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