Team Profile:
This is a production level two support role in Equity Sales & Trading, supporting Morgan Stanley Wealth Management s High Touch trading plant. The team is in Times Square, New York with its user base at Morgan Stanley s Corporate headquarters. They are on hand to support traders and sales teams using MS s proprietary global order management and trading suite. Product scope includes listed cash equity, derivatives and FX. The team is responsible for ensuring the stability of the business critical client and server based application processes, and their associated infrastructure.
Role Profile:
- You will be investigating user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues.
- You will be responsible for notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice.
- You will be required to correct system break/fix and user recovery.
- Be comfortable escalating problems to core development and engineering groups in a timely manner.
- You will be proactive & reactive real-time monitoring of processes, connections & trade flows.
- The role will require you to liaise with the Operations department and Controllers where appropriate.
- You will be working closely with regional counterparts to build and leverage tools and standardize monitoring procedures.
- Building tooling to optimize day to day operations
Desired Skills:
- Strong technical, analytical and problem solving skills with the ability to clearly present technology to a non-technical audience.
- Understanding of real-time distributed application architectures and experience with message-based protocols (particularly FIX).
- Technical strengths would include the ability to demonstrate strong knowledge of UNIX / Linux and the ability to use UNIX / Linux utilities to parse log files and diagnose host issues.
- This would include at least the basic use of a scripting language and preferably competence in a dynamic programming language (e.g. Perl, Shell or Python).
- Good understanding of SQL and Sybase databases.
- Trading infrastructure and application support e.g. order management system either in house or vendor.
- Dealing with client order queries such as rejects, product data issues, exchange rejects and order manager / order router failures would be beneficial
- Good business knowledge of equities would include the ability to demonstrate an understanding of different instruments and how and where they trade. This would also include the ability to describe an order book and the different order types that can be used.
Compensation:
$100,000 to $150,000 per year annual salary.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.