Location: Rochester,NY, USA
Responsibilities
Schedule: Monday through Friday, 8:15am-4:45pm
Location: 400 Red Creek Drive
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will:
* Greet and register patients in a friendly and service-oriented manner.
* Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
* Collect and log all co-pays and fees
* Answer/transfer incoming phone calls.
* Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
* Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
* Coordinate with the back-office staff for timely and effective care of patients
You Are:
* Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
* Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
* Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service
To Ensure Success In This Role, You Must Have:
* High School Diploma or GED
* Intermediate to advanced computer skills
* Strong multitasking and communication skills
* Experience providing exceptional customer service
* Medical terminology knowledge and recent medical/radiology office experience is preferred.