Nature & Scope:
Positional Overview
Are you passionate about making a meaningful impact in people's lives? Are you a compassionate communicator with a knack for problem-solving? Look no further! Our client is seeking dedicated Patient Care Representatives to join their dynamic team. As a Patient Care Representative II, you'll be at the forefront of providing exceptional customer service and support to patients navigating their healthcare journey. From assisting with appointment scheduling to answering inquiries with empathy and professionalism, you'll play a vital role in ensuring every patient feels valued and supported. Join them in creating positive experiences and making a difference in the lives of those we serve. Apply now!
Role & Responsibility:
Tasks That Will Lead To Your Success
- Answer incoming calls and determine how to help the patient or where to refer the patient within the service line.
- Enter patient information, schedule appointments, and document interactions in the EMR system.
- Identify calls that need to be escalated to clinical staff or management and route appropriately in a timely manner.
- Document medication refill and test results requests.
- Manage incoming mail and fax bins in accordance with company policy.
- Collaborate with other applicable services to ensure coordination of care.
- Deliver exemplary customer service in order to provide a positive patient experience across the organization.
- Perform other duties assigned by management.
Skills & Experience:
Qualifications That Will Help You Thrive
- High School Diploma or Equivalent
- 2-3 years in a call center customer service environment.
- Positive attitude and ability to learn EMR.
- Basic Medical Terminology preferred.
Job Details
- On-Site position in Downtown Buffalo (parking provided)
- Monday - Friday, 8:00 am - 4:30pm schedule
- Business casual environment
- Temp-to-hire position
- Paying $18.50-21/hour depending on experience, $18.50/hour (Patient Care Representative I), $20.00-$21.00/hour (Patient Care Representative II)