Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Overnight Front Office Agent is responsible for partnering with our Director of Operations to create a luxury guest experience.As a boutique, luxury property with 14 keys, the front office team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Front Office. Interested applicants enthusiastic to learn should not be deterred; training in all areas of the Front Office department will be provided to the benefit of expanding your skillset and elevating the service we are able to provide our guests. The Overnight Front Office Agent/ Night Auditor is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guests needs during their stay .
Duties & Functions To welcome and register all arriving guests, making sure that all pertinent information is obtained Efficiently conduct check in and check out procedures Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on Respond to all guests' requests or in a proper manner and ensure appropriate action is taken Meet requests regarding guest billing Process overnight reporting Handle cash transactions in accordance with the property's cash handling policy Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area Answer the telephone in a professional manner and assist guests with any questions, directions, etc. Manage and resolve all guest complaints and compliments in a professional and courteous manner Communicate with all departments regarding in house VIPs and any special requests/needs All other tasks and duties as assigned
Pay Range: $20.00- $21.50; this is a non- tipped role with an all-inclusive resort. Centrally Located to the following areas: - Orange County, NY is located 40 minutes away.
- Pike County, PA is located 40 minutes away.
- Wayne, PA is located 40 minutes away.
- Beach Lake, PA is located 25 minutes away.
- Monticello, NY 15-20 minutes away.
Benefits:As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels.Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- Must have a 2 yr college degree; High School Degree or Equivalent
- Must have NYS Driver's License
- Ability to work the overnight hours (11 PM - 7:30AM)
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
- At least one year of experience as a Front Desk Agent
- Have excellent personal presentation and interpersonal skills.
- Display a positive and cheerful demeanor along with a caring personality
- Must possess problem resolution skills.
- Fluency in reading, writing and spoken English
- A true desire to satisfy the needs of others in a fast paced environment.
- Refined verbal and written communication skills