We are seeking a dedicated and experienced Optical Store Manager to oversee the operations of our optical store. The ideal candidate will be responsible for managing all aspects of the store, including sales, customer service, inventory management, and staff supervision. The Optical Store Manager will ensure that the store maintains high standards of customer satisfaction, efficiency, and profitability.
Responsibilities:
- Manage daily operations of the optical store, including opening and closing procedures.
- Ensure excellent customer service by greeting and assisting customers, addressing inquiries and concerns, and resolving issues promptly.
- Supervise and train optical store staff to ensure they provide knowledgeable and courteous service to customers.
- Monitor and analyze sales performance, set sales targets, and develop strategies to achieve them.
- Maintain inventory levels and order optical products and supplies as needed to meet customer demand.
- Conduct regular inventory audits to track stock levels, identify discrepancies, and prevent shrinkage.
- Ensure that the optical store is clean, organized, and visually appealing to customers at all times.
- Implement marketing initiatives and promotions to attract new customers and retain existing ones.
- Stay up-to-date on industry trends, products, and technologies related to eyewear and vision care.
- Collaborate with optical labs, suppliers, and other vendors to ensure timely delivery of products and services.
- Handle administrative tasks such as scheduling, payroll, and budget management.
- Enforce company policies and procedures regarding safety, security, and compliance with regulatory requirements.
Requirements:
- 3-5 Years Optical Experience
- Bachelor s degree in business administration, retail management, or a related field (preferred).
- Proven experience as an optical store manager or a similar retail management role.
- Strong leadership and interpersonal skills with the ability to motivate and develop a team.
- Excellent communication skills, both verbal and written.
- In-depth knowledge of eyewear products, lens types, and prescription requirements.
- Proficiency in using optical equipment such as lensometers and pupilometers.
- Familiarity with inventory management software and point-of-sale (POS) systems.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as needed.