Job Title: Operations Manager
Job Summary:
We are seeking a highly organized and experienced Operations Manager to oversee our day-to-day operations and ensure efficiency, productivity, and customer satisfaction. The Operations Manager will be responsible for managing processes, systems, and personnel to optimize operational performance and meet business objectives. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a proven track record of success in operations management.
About Ground Up:
Ground Up is a premier footwear manufacturer retaining an integrated portfolio of licensed and owned brands and has grown to be a leading supplier. The company s unique capability to design and translate fashion trends offers a fresh perspective on licensed footwear. Ground Up was created with the vision of fulfilling the need for fun, innovative products for the true brand enthusiast. As our productentered the market,we found consumers wanting to expressthemselves and their fandom in new, creativeways. Consumers connectwith us through our brand partnerships, giving them brands they love with a brand they now trust. Ground Up has become a recognizable brand for the whole family that stands for elevated fashion and fun.
We aspire to have our teams embody our core values of:
Service,
People,
Teamwork,
Opportunity,
Results,
Innovation, and
Trust
Key Responsibilities
- Evaluate business practices, policies, and key performance indicators (KPIs) to identify opportunities for optimization and implement process improvements.
- Develop and implement strategies and initiatives to streamline processes, reduce costs, and improve efficiency.
- Establish and maintain quality standards and compliance protocols to ensure products and services meet customer expectations and regulatory requirements.
- Oversee inventory management processes, including procurement, storage, and distribution of materials and products.
- Coordinate logistics and transportation activities to ensure timely delivery of goods and minimize shipping costs.
- Lead and manage a team of operations staff, providing guidance, coaching, and support.
- Leader of International Logistics Operations execution and Billing for US Import Operations
- Drive productivity projects by managing and optimizing lanes for the best cost, transit, and service for air, ocean, drayage, transload and trucking
- Lead or support productivity workshops to drive the pipeline of idea for continuous improvement
- Manage Air and Ocean freight spot quotes
- Manage or support drayage, transload and carrier network
- Create and maintain standard work and standard operating procedures that support the Strategy of International Logistics Operation
- Support programs for the roadmap framework at the corporate level, with a focus on operational cost, quality, delivery, and sustainable processes
- Support centralized management of international logistic operations, partnering with both internal and external parties including internal procurement, site materials teams, internal trade compliance, external brokers, carriers, and freight alliances
- Support visibility solutions that enable users to seamlessly access and share data regarding logistics cost, transit times and real-time market conditions.
- Leverage cross-functional collaboration with production & audit and trade compliance teammates to establish a clear definition of normal and abnormal conditions with KPI s in international operations and assist with root cause analysis and resolution of abnormalities (e.g. rolled bookings, bookings accepted withing standard window, etc.)
- Support industry best practices to recommend and implement tactical solutions (process and technology) with internal clients and external service providers
- Track international shipments and manage exceptions to ensure timely delivery
- Partner with trade compliance related to international transaction holds, reviews and information needed to avoid supply chain disruption
- Partner with Logistics Procurement to ensure credit is in place to avoid carrier line holds
- Use visibility tools to help manage exceptions
- Support Freight Bill, Audit and Payment process and continuous improvement
- Assist with the development, implementation, and maintenance of standard operating procedures and work instructions to support functional area of responsibility as needed
- Liaison with internal departments across business units for issues related to international logistics
- Perform other duties associated with international logistics as required while maintaining a customer focused approach
- Support technology projects, including ocean visibility, booking or transportation management systems
Minimum Qualifications
- Bachelor's degree in business administration, Operations Management, or related field required; master's degree or MBA preferred.
- Minimum of 3-5 years of experience in operations management or related roles, preferably in a manufacturing or production environment.
- Strong leadership and management skills, with the ability to inspire and motivate teams to achieve operational excellence.
- Excellent problem-solving, analytical, and decision-making abilities.
- Proficiency in project management tools and software.
How to Apply:
Please send your resume to ...@groundupintl.com to be considered.
Ground Up International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.