Location: Clarence,NY, USA
Responsible for providing mortgage loan services to clients while performing a variety of duties to support the loan servicing function to ensure efficient and accurate servicing of mortgage loan accounts.
+ Interviews clients, obtains applications, disclosures and required supporting documentation; Enters application data into Loan Origination System software.
+ Analyzes credit and other financial information to make preliminary recommendations for approval or denial.
+ Participates in calling programs with area realtors and other referral sources.
+ Participates in seminars and workshops as well as branch staff meetings to provide mortgage production information and guidance.
+ Maintains an awareness of competitors and their programs.
+ Jointly establishes quantitative client service objectives with assigned supervisor on an annual basis.
+ Follows up to ensure loans are approved or denied in a timely basis.
+ Maintains appropriate records and provides assigned/periodic reports.
+ Provides assistance to clients and branch personnel with specific inquires or service problems.
+ Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information.
+ Provides client service information in a timely basis in order for this information to be included as part of sales performance reports.
+ Conforms to General Performance Expectations as identified for all employees.
+ Complies with NMLS standards
Qualifications/Requirements:
+ High School Diploma or equivalent required; BS or BA in a related field of study preferred
+ Specialized training in lending and real estate credit servicing
+ A minimum of three years experience in related position normally required
+ Proficient interpersonal skills in dealing with clients and all levels of management
+ Demonstrated proficiency in Microsoft Word and Excel
+ Ability to travel and Valid Drivers License required
Salary Range $20.33 to $31.03 hourly
Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.
Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled