Help Desk Level 1 Support
: Job Details :

*Onsite Contract Opportunity* Lighthouse Technology Services is partnering with our client to fill their Help Desk Level 1 Support role! This is a 3 month contract opportunity with potential for hire and will be onsite in Buffalo, New York. This role will be a W2 employee of Lighthouse Technology Services. What You'll Be Doing: Provide first level IT support for all end-users via telephone, email or chat. Escalate calls when appropriate. Writes concise, informative service tickets. Follow up on all tickets in a timely manner and pursues issues through to resolution. Add users and setting up new accounts in various systems and applications. Image machines and ensuring they are properly configured for use. Handle password resets and providing technical support for user authentication. What You'll Need to Have: 1-2 years of hands on Technology Helpdesk Support experience. Experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. Experience managing mobile devices such as iPhones and iPads, including setup and troubleshooting. Proficiency in Windows operating systems and Office 365 administration. Pay Range: $21-$25/hr Questions about any of our jobs? Email us ...@lhtservices.com View all of our open jobs here:jobs.lhtservices.com