Vertex Hospitality Group (formerly HR Management Group, Inc.) was founded in 2016. The Managing Partners of multiple restaurant brands saw the opportunity to build an infrastructure to support the needs of building a growing national restaurant franchise organization. Vertex is a unique team of talented and experienced food service professionals and entrepreneurs who have a proven track record of success opening and managing restaurants. Each member of our team specializes in a specific area of food service operations.
Role Overview:
We are looking for an enthusiastic Mandarin Speaking Franchise Manager to join our KPOT Operations Team. You will provide administrative support to be a liaison between our corporate office and the franchise partners. You will gain broad experience in the hospitality industry and build communication skills.
Responsibilities & Duties:
- Arrange venues and schedules for meetings between all of the individuals who will be contributing to a task.
- Write internal communications documents, including handouts and emails, to inform team members of important notices.
- Review materials created by others and offer suggestions for improvement.
- Edit and approve the final versions of products, using company guidelines as a gauge.
- Present progress and results of tasks to management and other interested parties in person or in digital format.
- Conduct regular analyzes of processes and procedures, making adjustments when necessary.
- Establish contact lists of collaborators and update information periodically.
- Collaborate with Training Manager and Regional Manager to schedule NSO Journey Team.
- Ensure quality NSO for training and first few weeks of opening.
- Create statistic report regards to NSO and ensure majority of Stability checklist tasks are completed especially 7shift.
- Hand Over to VP of Operation for Regional Management.
- Create Presentation for related section in KPot Ops Leader, Biweekly Operation, and Monthly franchise call meeting.
- In charge of Training Facility to ensure standard operation are followed.
- Responsible for trials of new roll out in Training Store and create statistic report based on the roll out performance.
- Maintain and assist Franchisee with any questions and concerns.
Qualifications:
- 1+ years of experience working in the field (Restaurant/Food & Bev.).
- Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals.
- Excellent written communication skills, especially in *English/Mandarin*.
- Strong attention to detail in evaluating the completion of various phases of a project.
- Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
- Critical thinking and problem-solving skills essential.
- Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines.
- Basic computer skills, especially email, spreadsheets, and presentation creation software.
- Cooperative and communicative attitude with executive staff, managers, and employees.
Must Have Experience:
- Project Management: 2 years (Preferred)
- Time Management: 2 years (Required)
- Hospitality/Franchise: 2 years (Required)
Employee Perks/Benefits:
- Medical/Dental/Vision Insurance
- Commuter Benefits
- Paid time off
- Flexible schedule
- Employee 30% off Discount
- Gym Reimbursement
- Fun and lively work environment with potential for growth
Ability to commute/relocate: Queens, NY: Reliably commute or planning to relocate before starting work (Required)