equired Skills & Experience
- 5 to 8 years of experience in production support or software development, preferably in fintech industry.
- Experience in analyzing and solving problems.
- Strong SQL knowledge and query writing.
- Skills in:
- ITRS, ServiceNow
- GMI, AS/400 and System 36/RPGLE
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Good analytical and troubleshooting skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Desired Skills & Experience
- Experience in ITIL.
- Experience in a service-based environment.
- Skills in:
- Python, Perl, and or Scripting skills
What You Will Be Doing
- Provide technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems.
- Configure and maintain the GMI system, including testing and implementing system changes and updates.
- Collaborate with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support.
- Monitor system performance and identify opportunities for improvement or optimization.
- Develop and maintain system documentation, including procedures and user guides.
- Participate in system testing, validation, and implementation projects.
- Provide training and support to GMI users, including new employee onboarding and ongoing training and development.
- Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
- Work with the Development and Release teams to ensure robust software implementations.
- Create innovative solutions and proactive approaches to optimizing processes.
- Effectively communicate issues and status updates with business users, second level support, and development teams.