A Better OpportunityThe Loan Processor (Coordinator) will assist with processing our Conventional and Home Equity Line of Credit (HELOC) loan products. The ideal candidate is a flawless organizer. They can anticipate when sub-processes related to borrower or property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support our customers in providing a seamless experience by supplying critical (non-auto-surfaced) information at the right time. Responsibilities
- Communicating directly with customers and various third parties to ensure an efficient and positive experience
- Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with internal stakeholders and borrowers
- Guiding borrowers from the point of initial underwriting review through funding
- Understanding loan applications, automated underwriting systems (DU/LPA), credit, income, and asset documents
- Navigating suspense decisions and proposing resolutions
- Adequately preparing loans for final underwriting review
- Understanding appraisal & title automated orders
- Escalating internal & third party delays
- Assisting in managing the completion of collateral conditions
- Proactively resolving ready for closing blockers & quality control conditions
- Communicating with customers about loan estimates, changes of circumstance, and closing disclosures in compliance with mortgage guidelines
- Identifying ways in which we can improve borrower experience
- Eligible for monthly incentive compensation plan
Qualifications
- 3-5 years of work experience within financial or mortgage services
- Proven ability to effectively manage a high-volume pipeline of files and/or customers
- Ability to troubleshoot and solve problems independently
- Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again
- Ability to maintain composure in a fast-paced environment
- Strong communication, organization, and time management skills
- Approach work with empathy, humility and accountability
- Experience processing FNMA, FHLMC, FHA and Jumbo mortgages is a plus
- Experience processing HELOC loan file is a plus
- Knowledge of agency conventional underwriting product guidelines is a plus
$60,000 - $65,000 a year