Level 2 Technician
: Job Details :

At eX ( cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.We have a brand new opportunity for a Level 2 Technician to join our client's team onsite in New York, NY. This is a contract position slated to go 2+ years.Duties and Responsibilities:* Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues* Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers* Diagnose mechanical, hardware, software, and systems failures, using established procedures* Perform service, repair and / or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired / wireless networking* Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)* May also resolve higher level support to servers, and / or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks* Serve the client in a consultative capacity, evaluating client needs and providing the technical documentation and / or reporting to achieve a result* Serve as an escalation point of contact for all Desktop Support Technicians and / or the client* Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.)* Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues* Communicates with customers at all levels of technical and non-technical skill sets* Follow-up with end users to provide status updates as per service level guidelines (SLA's)* Follow all standard operating procedures (SOP) through the effective use of knowledge management* Collaborates with people across the organizationSkills and Qualifications:* Bachelor's degree preferred or minimum 4+ years of experience in related field* Recent experience supporting a Windows environment required* Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required* Working knowledge of the Microsoft Office application suite including MS Outlook* Desktop and / or Infrastructure support experience* Must have excellent communication and troubleshooting ability* Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers* Demonstrated capability to achieve results in a fast-paced, client driven environment* Strong desire and enthusiasm to serve customersPreferred Skills:* Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+* ServiceNow ticketing experience$35.00 - $38.00 per hourFull COVID-19 vaccination may be required.We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eX ( cell Supports Equal Employment Opportunity** e ( X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com ( .#INDEXL