Level 1 Service Desk - Contract to Hire
: Job Details :

L1 Service Desk Technician wanted for a contract to hire position located onsite in Pearl River NY with our global IT client. Be a part of a great growing team. 2 interviews. Minimum of 2 years' experience required.

Hours: either 9-5 EST or 8-4 EST will support EST hours

The Service Desk Technician will assist end-users through phone and ticketing requests. This position also involves resolving issues with domain credentials, hardware, operating system, and software, managing shared software and hardware for the department, and tracking and assigning helpdesk tickets.

YOUR ESSENTIAL DUTIES AND RESPONSIBILITIES

Troubleshoot support issues 50%

Review and assign incoming ticket requests 25%

Process documentation 10%

Monitor phone support requests 10%

Collaborate with co-workers and team meetings 5%

Other duties may be assigned.

MINIMUM REQUIREMENTS

• Provide how many years of experience is required for this role 2
• Equivalent experience will be accepted in place of the education requirement.
• Sufficient knowledge of Microsoft Operating Systems
• Monitoring/troubleshooting skills
• Active Directory/Azure AD User Management
• Knowledge of all computer components and peripherals
• Ability to be part of an on-call support rotation and address emergency situations
• Remote Support Tools (eg. TeamViewer)

PREFERRED REQUIREMENTS:

• Client networking skills TCIP/IP, DNS, DHCP, Wi-Fi
• VPN client knowledge

Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.