Lead, Retail Store Environment and Sales Operations
: Job Details :

***At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.***

**Lead, Retail Store Environment and Sales Operations**

As we continue to focus on image driving renovations and events, as well as increase our large and varied wholesale network, we need to ensure the appropriate ***development and execution*** of all projects - as well as the ***effectiveness*** of our overall processes within the division.

**FUTURE STAKES:** Areas of transformation for the future

* Understand and support new door openings counter installations, retrofit/upgrade of existing counters, other merchandising initiatives (e.g., IDS Caseline) and events and animations in stores

* Allow constant improvement of our processes within the team and across functional areas within the F&B Division

**RESPONSIBILITIES AND ACCOUNTABILITIES:**

* Understand and support **NEW DOOR OPENINGS COUNTER INSTALLATIONS, RETROFIT/UPGRADE OF EXISTING COUNTERS**

+ For new doors/renovations, prepare all phases of project documentation; project brief, comprehensive floorplan, and fixture packages for all teams (sales, marketing, retail store environment, store design teams and outside partners)

+ Ensure documentation and project request information from other teams is complete and accurate

+ Set detailed, timetables considering briefs, floorplan, design approvals, development, and installation schedules

+ Lead projects to consistently meet deliverables dates; review project tasks and pull in key teams as needed through-out the process

+ Own and maintain the project master database keep informed all teams of conflicts, delays, or any other unusual situation

* Understand and support **OTHER MERCHANDISING INITIATIVES** and events and animations in stores

+ Set detailed, timetables considering briefs, floorplan, design approvals, development, and installation schedules

+ Lead projects to consistently meet deliverables dates; review project tasks and pull in key teams as needed through-out the process.

* **BUDGET PLANNING**

+ Lead the Retail Store Environment & Sales Ops Team on budget management best practices and timelines

+ Create and maintain the Retail Store Environment budget file template

+ Analyze and reconcile YTD/YTG monthly budget actualization; call out risks or opportunities to ensure overall business targets are well managed

+ Act as Retail Store Environment & Sales Ops liaison to Finance partners

* Allow constant **IMPROVEMENT OF OUR PROCESSES** within the department/division

+ Produce status reports, track progress and review of project tasks by teams responsibility

+ Create overviews of each projects for all levels of management on a regular basis

+ Carry out retrospectives to analyze and allow constant improvement of our processes

* Act as **GATEKEEPER** for misc. time-bound tasks within the team, i.e., budget timelines, budget reconciliation timelines, wave/forecast timelines, etc.

**JOB REQUIREMENTS**:

* 5+ years of experience in project management, managing with multiple projects different scope and size

* Bachelors degree required

* Solid knowledge of standard project management tools and methodologies including project definition and scheduling

* Strong analytical skill and detailed oriented in reviewing and editing information

* Excellent communication and prioritization skills to deliver against varying deadlines

* Displays learning agility and ability to creatively problem-solve in a fast-paced environment

* Able to process information quickly and draw conclusions

* Strong computer skills necessary: all Microsoft Office programs a must; Smartsheet a plus

locationNew York, NYCHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.