Lead Front Desk
: Job Details :

**Lead Front Desk**

**Facility:** CHS Services **Location:** Roslyn , NY **Department:** Patient Access **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041323 At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes. Catholic Health is also proud to be voted one of Newsday's Top Places to Work on Long Island in 2018 and 2019 and Modern Healthcare's Best Place to work in both 2019 and 2020. **Position Summary:** Under the direction of the Physician Revenue Realization Manager, the Front desk lead is responsible to provide excellent customer service to patients while training new employees. Check in patients, and charge entry at the Arrhythmia Center.

**Duties/Responsibilities:**

* Verifies accuracy of patient insurance and demographic information.

* Review patient bills for accuracy and completeness, and obtain any missing information.

* Perform posting charges in a timely fashion

* Organize and assign duties and tasks to front office team members.

* Organize workflow and trained new staff on front desk policies and procedures

* Oversee front office collection of copayments and balance daily deposits

* Responsible for release of the information to insurance carriers for chart review/audits

* Evaluate performance of front office team members and conduct verbal and written performance evaluations.

* Maintain supplies

* Monitor daily performance of front desk team members to ensure duties are completed accurately, efficiently and timely.

* Responds to requests for information and telephone inquiries from patients, insurance carriers, and outside agencies in a courteous manner.

* Answering all front desk staff inquiries and provide training

* Run reports as needed

* Meets productivity standards

* Performs other related duties as requested

**Position Requirements and Qualifications:**

* One year of Lead or supervisory experience preferred

* Ability to communicate effectively verbally and in writing

* Ability to handle more than one task at the same time.

* Ability to communicate effectively with insurance carriers, patients, and co-workers

* Ability to complete assigned tasks under stressful situations.