Location: New York,NY, USA
Lead Ambassador
Role Summary
We are looking for a Lead Ambassador to join our team. As a LeadAmbassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and supervisors. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.
Key Results Area
Assist guests with managing their accounts
Navigate between multiple and concurrent computer applications, including phone, chat, and email
Provide customer service when problems arise and help to find solutions
Adaptability to the fluctuating needs of the business
Assist customers by always providing exceptional customer service
Complete all training as assigned by management
Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
Confident and comfortable engaging customers to deliver an elevated experience
Motivated to achieve great results because of one's enthusiasm from interacting with customers
Initiates completion of tasks or activities without necessary supervision
Inspire and motivate your team to drive sales that deliver exceptional customer service
Ensuring high levels of customer satisfaction by being knowledgeable about products and able to troubleshoot when necessary
Skills & Qualifications
High School Diploma or equivalent
Prior supervisor or leadership role is a plus
Sound judgment and decision making
Computer proficiency within a Microsoft Windows environment, specifically Microsoft Office
Prior customer service experience required
Excellent verbal, written, and interpersonal communication skills
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any quali ed individual to apply. We are an EEOC Employer.