Location: Rochester,NY, USA
Location:One Bausch & Lomb Place - Rochester, New York 14604Job SummaryKey Private Bank (KPB) is dedicated to serving our clients' financial needs through expert advice and personalized banking, borrowing and investment solutions. The Associate Relationship Manager (ARM) is at the center of this client promise by managing and building client relationships through knowledgeable advice that is aligned to the clients' financial goals. The ARM works to identify growth opportunities in an existing book of high-net-worth clients or through dedicated internal referral channels to achieve individual sales goals while partnering with experienced Relationship Managers throughout the sales process. ResponsibilitiesIdentifies opportunities to retain, expand and acquire client relationships. Gather information from the client and consult with appropriate team members to recommend banking, borrowing and investment solutions.Engages and coordinates the extended advisory team based on client needs. Acts as a client advocate/representative on assembled team. If needed engages the Market Leader or other Relationship Manager based upon complexity of the client relationship.Develops a comprehensive understanding of clients' needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the customer relationship manager (CRM) system and personal meetings. Captures the client's goals in a financial plan.Develops and maintains an in-depth knowledge of the KPB Sales Process, Client Experience and Client Service Standards.Employs and maintains a disciplined approach to the client review process using designated tracking tools to document progress on implementation of client strategies.Meets or exceeds assigned individual sales goals by expanding existing client relationships, closing referrals and/or capturing new business growth.Prepares and delivers client presentations, individually or as part of a team, presenting appropriate financial solutions via consultative review and proactive contact.Participates in Community organizations to demonstrate Key's commitment to the local community.Develops and maintains an in-depth knowledge of financial wealth management services and products as well as knowledge of competitors and competitive products.Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.Education QualificationsBachelor's Degree in business related field or equivalent work experience (required)Experience Qualifications3+ years of financial services related experience (required)Licenses and CertificationsFINRA 7 and 66 (or 63 & 65) (preferred)Tactical SkillsExcellent client relationship and superior partnering skills.Deep knowledge of financial products and banking regulations.Established excellent written and verbal communication skills.Experience in working with high-net-worth individuals and their financial issues preferred.Experience working in credit teams and have a proven understanding of the importance of asset quality and exceptional customer service preferred.Sales or customer service experience.Personal SkillsCollaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goalsCritical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making processEmotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturityEmpathy: Leverages active listening skills to understand others' thoughts and emotions and evaluates everybody's side of a disagreement before making decisions; imagines self in other's place and appreciates diverging viewpointsInfluence: Develops basic persuasive arguments and utilizes active listening skills and probing techniques to surface opportunities to influencePersuasion: Provides persuasive messages using well-reasoned arguments to address audience concerns or reactions; explains others' viewpoints and asks questions to ensure mutual understandingResilience: The ability to remain unaffected by the moods and behaviors of others, while remaining empathetic, and demonstrate a strong sense of belief in one's own abilitiesPractical SkillsBusiness Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processesRisk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated proceduresCore CompetenciesAll KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.Physical DemandsGeneral Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.TravelOccasional travel to include overnight stay.Driving RequirementsAbility to routinely and frequently operate a motor vehicle with a valid driver's license.COMPENSATION AND BENEFITSThis position is eligible to earn a base salary in the range of $77,000.00 to $143,000.00 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.Please click for a list of benefits for which this position is eligible.Job Posting Expiration Date: 06/24/2024KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly